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Nest thermostat

Rettajo
Community Member

I have no idea what I did, but I am unable to use my iPhone to control my Google Nest thermostat.  I am, however, to use the device on the wall.  I’ve checked and I am definitely connected to my wifi

4 REPLIES 4

CoolingWizard
Platinum Product Expert
Platinum Product Expert

Has your Nest App worked before and just recently quit working?

The AC Cooling Wizard

NestPro, Google Pro, Mechanical Engineer and HVAC service company owner.

Hello folks,

 

I wanted to stop by and see how I could help.
 

Thanks for helping here, @CoolingWizard.

 

@Rettajo, in addition to what was asked, if you have already set up your thermostat in the app, make sure that you are signed in with the correct email account associated with your thermostat. If so, try checking for available structures where it might be connected. Check out this guide on how to switch home structures.

 

Let us know how it goes.

 

Regards,

Mark

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there Rettajo,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan