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Nest thermostat

iamsuri
Community Member

My nest thermostat can find WiFi. It worked before now it simply can see any WiFi network 

1 Recommended Answer

My WiFi has not been changed and only one of two nest thermostats stopped working. I purchased both of the thermostats within 6 months and were installed by a professional HVAC person. 

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11 REPLIES 11

CoolingWizard
Platinum Product Expert
Platinum Product Expert

@iamsuri , I assume you meant to say the Nest Thermostat no longer sees any WiFi signals.  First off let us make you have not made any changes on in your home WiFi system.  

If the WiFi chip in the Nest Thermostat then your only choice is to replace the Nest Thermostat.  If you purchased and installed your Nest Thermostat, you have a 1-year warranty.  If you purchased your Nest Thermostat from and had it installed by a Nest Pro, you will have a 3-year warranty.  

AC Cooling Wizard

NestPro, Google Pro, Mechanical Engineer and HVAC service company owner. If my answer solved your problem, click Recommend this Answer below, and If it helped you, please give a Kudo.

My WiFi has not been changed and only one of two nest thermostats stopped working. I purchased both of the thermostats within 6 months and were installed by a professional HVAC person. 

CoolingWizard
Platinum Product Expert
Platinum Product Expert

@iamsuri , sadly of the HVAC technician was not a Nest Pro then your warranty will only be 12-months.  

AC Cooling Wizard

NestPro, Google Pro, Mechanical Engineer and HVAC service company owner. If my answer solved your problem, click Recommend this Answer below, and If it helped you, please give a Kudo.

I purchased this in July 2, 2023. It is still under the 12 month warranty, right? The WiFi issue should be covered under the warranty, right?

I bought the thermometers (2) in July 2023. Can I get one of them replaced?

thermostats

 

Order Details

Ordered on July 1, 2023  Order#  #####################

 View or Print invoice

Shipping Address
  • ##########
  • #######################
  • ####################
  • United States

Payment method

  •  

    ######################
Order Summary

Item(s) Subtotal:

$189.00

Shipping & Handling:

$0.00

Total before tax:

$189.00

Estimated tax to be collected:

$11.34

Grand Total:

$200.34

Transactions

Google Nest Learning Thermostat - Programmable Smart Thermostat for Home - 3rd Generation Nest Thermostat - Works with Alexa - Stainless Steel

Sold by:  Advanctech

Return window closed on Aug 1, 2023

$189.00

Condition: New

 Buy it again

 

Order Details

Ordered on July 2, 2023  Order################

 View or Print invoice

Shipping Address
  • ############
  • ####################
  • ##################
  • United States

Payment method

################

Order Summary

Item(s) Subtotal:

$189.00

Shipping & Handling:

$0.00

Total before tax:

$189.00

Estimated tax to be collected:

$11.34

Grand Total:

$200.34

Transactions

My Nest Thermostat was purchased and picked up July 24, 2023. Cannot reconnect to the WiFi Network, tried all suggestions. Another thermostat works fine. How do I get a replacement under warranty?

JanetK
Community Member

I have the same issue. Thermostat picked up July 24, 2023. How do I get a replacement as it is still under a 12 month warranty?

aperezdeleon
Community Specialist
Community Specialist

Hi folks,
 
Thanks for reaching out to our community.
 
Not having your thermostat connected to your Wi-Fi network can sure be troublesome. Let's get it back on track together!
 
Ensure your thermostat is charged to 3.8V or more as the battery could affect the thermostat's ability to connect to the internet.
 
Can your thermostat see other Wi-Fi networks? If so, restart your Wi-Fi router and let me know how it goes.
 
If you've made sure there are no problems with your Wi-Fi network, your thermostat has enough battery, and it's not able to detect any other Wi-Fi networks, please fill out this form. That way, our team can get in touch directly with you and check if your thermostat is eligible for a replacement.
 
Let me know once you've filled it out, I'll keep an eye out for your response.
 
Regards,
Angel.

Nope, in searching of WiFi networks, it just spinning for hours. Yes, I have tried restarting WiFi, restarting the nest, nothing is working. Something wrong with this unit. My other nest in the house is running fine.

aperezdeleon
Community Specialist
Community Specialist

Hi iamsuri,
 
Thanks for giving me an update.
 
In your case, I suggest to connect the thermostat to a mobile hotspot. This will rule out any major interference that could prevent the thermostat from detecting Wi-Fi networks.
 
If it still can't connect to the hotspot or find it at all, please fill out the form I suggested above. Doing so will allow my team to get in touch with you directly so we can take a closer look at your thermostat and determine the best course of action.
 
Please let me know if you fill out the form.
 
Regards, 
Angel.

Achaworth
Community Member

Here is the thing. They might replace it, but it’s an awful product. Why install another bad product. It might be the worst thermostat on the market. Mine went out at 1 am. The chat person couldn’t help, after going through the same trouble shooting I could find online. They couldn’t say they would replace it, they just put in the notes they needed to. When I asked about having a tech come out they sent me a link to nest certified techs. I got it to lower my bill. Every month I had it my bill was higher and I was hotter. Useless product that is only cool bc you can spin it