11-14-2022 01:32 PM
New unit, was working well for a month. Then started saying "Please attach the display to its base." When I take it off and reattach it then says its restarting, shows the google G, then after a few minutes goes back to "Please attach the display to its base." I've tried all trouble shooting. I've charged it with a usb cable. Nothing works. Any thoughts or help? Thanks.
11-14-2022 03:00 PM
You could try contacting Support starting with this link to see if it needs to be replaced; perhaps the base or the thermostat is defective:
11-21-2022 02:31 PM
tenaylor, I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What type of Nest thermostat do you have? When did you install the thermostat? What troubleshooting steps have you tried to fix this so we can skip those steps? Also, what country are you located in?
I appreciate the help, MplsCustomer.
11-24-2022 02:48 PM
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
11-30-2022 03:54 PM
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.