Unenroll Rush Hour Rewards

[Marvalpert99]

Rush Hour UNENROLL.  If you do a factory rest will that unenroll you ? Or do you have to call google to unenroll? What is the nest phone number for support?

[David_K · Accepted solution]

Factory reset won't unenroll you. To unenroll, you need to contact the Google Nest support team directly.

1. Go to Contact Us - Google Nest Help
2. Select "Thermostats", type a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step" until you see the contact options.
4. Choose to get a call or call or chat with the team as available in your country.

[HansWT]

From the Nest Renew portal, you can turn RHR on/off without needing to unenroll via the simple toggle switch in settings.  Turning off, will stop your Nest T-Stat from "highjacking" your schedule.  From the Nest Renew portal (if you are in the main Google/Nest account you set up) you can also select/edit your utility and any rate schedule/plan you are on if different than the standard. If you do not see edit buttons, you are not in your main account.

https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-Renew-New-Feature-What-is-it-and-Rush-H...

[zoeuvre]

Hi folks,

@Marvalpert99, thanks for reaching out. I want to check if you managed to see the responses above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further. 
 

I appreciate your help here, @davidking and @HansWT. 

Best,

Zoe

[zoeuvre]

Hi Marvalpert99, 

I want to check if there might be anything else you needed on this or if you had any other questions. If there's more you need, just let us know.
 

Thanks,

Zoe

[zoeuvre]

Hi there, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe