10-03-2021 10:17 AM
One of My nest thermostats will not connect to the WiFi. It worked well for 4 months or so but now it can’t find the WiFi. The other thermostat (is farther away from modem) is connected to the WiFi. I followed the directions to reset the nest but it still doesn’t connect and still shows W5 error.
What is the next move to correct. This issue?
Answered! Go to the Recommended Answer.
10-04-2021 01:16 PM
To provide the best support with this, this has been shared with the Google Nest community team, who can check on possible options and next steps.
10-04-2021 01:16 PM
To provide the best support with this, this has been shared with the Google Nest community team, who can check on possible options and next steps.
10-05-2021 06:07 AM
David, are you a google employee? Do you have a solution for my No Connection problem?
If it can not be corrected I need a new Thermostat (this one is 6 months old and the box says 5 year warranty .
Please advise. Thanks
10-05-2021 06:53 AM
No, I am not a Google employee. As a product expert, we have the ability to ask a community specialist to review your case.
10-05-2021 06:55 AM
Do you know how I can contact a google employee about my issue?
10-05-2021 06:57 AM
If you'd prefer not to wait for a specialist to review your case here in the community, you contact the Google Nest support team directly by phone or chat.