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Cannot connect second nest wifi point to nest wifi router

NotoriousQV
Community Member

Good day,

 

I am unable to connect my second nest wifi point to the nest wifi router. I see the point in the google home app, but it is listed under "other cast devices". I cannot click on it and even after resetting I can't modify any settings.

 

Has anyone encountered the same issue? How did you fix it?

 

Thanks,

1 ACCEPTED SOLUTION

ryanjn
Community Member

Yes, I am having the exact same problem with a brand new Nest Wifi Router and Point pack. I'm probably going to return it.

View solution in original post

21 REPLIES 21

ryanjn
Community Member

Yes, I am having the exact same problem with a brand new Nest Wifi Router and Point pack. I'm probably going to return it.

Msn411
Community Member

I am facing the  same problem. Have tried factory reset, delete home, having the 2nd wifi point right next to the router but no luck. After deleting home and recreating a new one, now the get the error 'Could not communicate with your nest wifi point' funnily get this message after scanning successfully the QR code and when it says connected.

Gaahth
Community Member

Hi Notorious, Yes having similar problems to you and @Msn411 - In some of my troubleshooting I think I found that maybe google hardwired the unit as "one point" (router and point) rather than the two pack (router and 2pts).  You can buy an optional single point ~$120.   Stands to reason you could add an optional single point to a one pt system, but I think not.   Only one of the points can be connected to the mesh at any given time, and the other turns into a dumb speaker.   Google, please confirm and also why is this post marked resolved?  thanks in advance!

Jeff
Community Specialist
Community Specialist

Hi, everyone.

Sorry for the setup issues you're having. This is actually a known issue that's being looked at and worked on by internal teams. I don't have any information as of yet for when we might see a fix on this, but I will definitely update the thread as I find out more. I'm hoping to have news soon. Sorry for all the frustration this has been causing.

One thing that has worked for some people is to repeat the setup, but to change the order in which they are setting up the points. It doesn't always work, but it has worked for some people and it's worth giving a try.

Thanks.

Gaahth
Community Member

Thanks for getting back Jeff, anything you can do is appreciated! 

Jeff
Community Specialist
Community Specialist

Hi, all. I'm still waiting for answers on a fix or resolution here, but in the meantime, if you're having issues let's try resetting your connection to cloud services. It often clears up communication problems and might work for some of you. Here's that process.

Open the Google Home app.

  1. Tap the WiFi icon.

  2. Tap Settings.

  3. Select Privacy settings.

  4. Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.

Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. To do this, I would recommend doing a power cycle on your network.

  1. Disconnect the power adapter and the Ethernet cable from the Nest WiFi router.

  2. Disconnect the power adapter from the Nest WiFi points.

  3. Disconnect the power adapter from the modem. Allow all devices to stay disconnected from the power for 5 minutes.

  4. Connect the power back to the modem only and wait for it to fully back up. All lights should be lit up before moving to the next step.

  5. After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port).

  6. Connect the power back to the Nest WiFi router and to the Nest WiFi points. Wait until they're all fully back on.

If you still have issues after this, let me know. I'll update the thread as I get more information, but for now, I'm still waiting on more from our internal teams. Thanks.

saverso13
Community Member

Have tried all of the tips in your last post Jeff and still cannot connect my 2 additional points. My home point is set just fine though 

saintdust
Community Member

Having the same problem have repeated all the steps, still can't connect

Jeff
Community Specialist
Community Specialist

Hi, everyone.

I'm still waiting to hear more about this from our teams on this. I'm hoping to have an update to share soon. I will post here if I get news of a fix.

Thanks.

saverso13
Community Member

Thanks Jeff, the sooner the better. I don’t want to g through the hassle of returning everything and looking around for other options as I’m sure no one does. There has to be a bug fix for this with as many problems as I’m seeing across multiple threads not just this one. Keep us posted

JenLThompson
Community Member

 I am having a similar problem. I have my google mesh system and it's been running for 7 months just fine. Now, one of my points will not connect to wifi. Continuously says it is offline. When I ask it to connect o wi-fi, it says "wifi isn't available on your device"

 

Tomasz
Community Member

I also have the same problem. I am replacing Google Wifi with Nest Wifi. I cannot add new Nest Wifi Point to the new Nest Router.  The set-up fails at the last step after connecting the Nest Point to the WIFI network, process timed out... I can easily identify new AP, I can connect to it after scanning the QR code, but then...the white light blinks for some time and disapers completely and then the Google Home app dispaly the error about connection timed out...So frustrating. I have intention to return Nest Wifi duo back to the store and stay with my old Google WIFI set. How to get a direct assistance from Google tech?

Xavier11
Community Member

I am having exactly the same issues my secondary Nest refuses to connect even after factory resetting and moving it to different locations within the house. I have even tried to connect with it placed right next to the main unit. I need help!

saverso13
Community Member

It’s definitely frustrating. I basically have $200.00 paperweights and no help from Google unfortunately 

hurleyburley23
Community Member

I believe I am having the same issue. 

Router point successfully set up. 

Try to add wifi points and the google home app either gets stuck on "looking for devices" or trips out and repeatedly asks me what type of device I am searching for

Xavier11
Community Member

Yes this is a real problem, Google need to act and give us a fix asap!

hurleyburley23
Community Member

Spoke to Google support via live chat and they helped me sort it. Mine is all cleared up. 

Interesting that they have not come back to me at all.

was is complicated to rectify?

I have not been able to get a live person the 3x I have tried to call in

Share the details of what you had to do if you don’t mind

saverso13
Community Member

Just sent back my google mesh and purchased the ASUS AX mini system. Set up perfectly the 1st time and works amazing.  Can’t wait around for answers that don’t appear to be coming anytime soon.