Google Wifi 14150.43.81

[Ccalcut]

Google Wi-Fi version 14150.43.81 all pucks are flashing red when connected on mesh. Have conducted a factory reset on individual devices snd primary with no correction. Anyone else having this issue? Any fixes? Has worked great for years. 

[Jeff]

Hi Ccalcut,

Sorry about the issues you're having with your WiFi points. I'm sure that's frustrating. We have a guide here that indicates what the different status lights mean: https://bit.ly/3gvzkoz. Looking at the list, a flashing red indicates a critical failure and the first suggestion is a factory reset, which you have already done. From there, it's recommended to contact support through the link found in the article. To save you some time, here's the link: https://bit.ly/3p0uyC7. 

If you have any issues getting in touch with support, please let me know.

Thanks,

Jeff

[EdwardT]

Hi folks,

@Jeffrey, thanks for the help!

@Ccalcut, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[Ccalcut]

I figured things out. After several factory resets the DHCP picked up the correct gateway. 

[EdwardT]

Hi Ccalcut,

Thanks for the response. I'm glad to hear that you were able to resolve this. Please observe it for now and let us know if anything comes up.

Thanks,

Edward

[EdwardT]

Hi Ccalcut,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Ccalcut,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward