01-30-2022 05:12 PM
Hi
I just bought a nest wifi to replace onHub. When I connect the nest wifi, and add a new device from the home app, then scan the qr code, it says: network is offline. I waited for the white pulse. if I just connect back onhub then my network is back up and running.
Thanks
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02-06-2022 01:17 PM
Hi Zim4264,
Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your Google WiFi. Since you're replacing your OnHub device, you would need to remove it from the Google Home app. Please follow the steps below:
After doing a factory reset, try adding your Google WiFi devices again.
Thanks,
Edward
02-06-2022 01:17 PM
Hi Zim4264,
Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your Google WiFi. Since you're replacing your OnHub device, you would need to remove it from the Google Home app. Please follow the steps below:
After doing a factory reset, try adding your Google WiFi devices again.
Thanks,
Edward
02-06-2022 02:42 PM
Thank you I did that exactly that yesterday, and it worked great. 15 minutes and everything was working great!
02-06-2022 04:26 PM
Hi Zim4264,
I'm glad to know that you were able to get it working. Let us know if you have any questions or concerns and we'd be happy to assist you.
Thanks,
Edward