Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Account Recovery

Community Member

Good day 

I trust you are well, I need assistance with resetting my password on #. I'm not sure who to send this too but I'd like for any google experts to pull through and assist. I have access to my mobile contact provided on date of activation. Each time when i try to reset it i do receive the google code but the issue is the prompt of receiving the code again on the email i am trying to recover . Kindly assist the email i am trying to reset is # i can provide details for security check. Kindly email me on #. 


Your assistance will be greatly appreciated. 


Norma Ntimbane


Platinum Product Expert
Platinum Product Expert

Are you referring to a Nest account, or a standard Google account?

Community Specialist
Community Specialist

Hey TheNorm09,

While we don't support retrieving your Google password, we can point you in the right direction. Our friends at Google Account Community are the perfect folks to help you with it. Also, please be advised that this thread will be locked after 24 hours.

I appreciate your help, davidking.