05-28-2022 08:22 PM
I want an experienced support tech to walk me through setting this up.
as far as I know, the Nest Connect is properly set up to my Wifi Network. Connect shows green, and maybe a few feet from my lock.
Aside: this thing should be able to work WITHOUT wifi, and through Bluetooth, which is what I THOUGHT this thing could work on!
I long-press the white button on top of my lock tumbler. it tells me "Connecting to Nest".
I don't find my lock in the Nest App.
this thread has me seriously concerned as to the viability of this product:
Solved: Nest Yale Lock won't connect to nest connect - Google Nest Community
`1 - I have to run on an unsecured guest wifi for this to work? Not gonna happen!
2 - I have to do a factory reset on the Yale lock itself? Say what???
I want a tech to come out here and diagnose the problems I'm seeing...free of charge. Otherwise, I'll just get a locksmith and rip this thing out and go back to dumb lock & key!
This product seems pretty half-baked to me!
05-28-2022 08:54 PM
actually, don't bother helping me with this. I've decided to go back to old-fashioned lock&key. Sometimes the simplest solutions are the best one. Screw home automation.
06-02-2022 08:47 AM
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.