04-12-2022 06:38 PM
Hello!
I recently installed the Nest x Yale device. The only issue I am having is that the two icons on the top of the Yale logo do not appear. I am talking about the icon that looks like an explanation point and the gear icon. I am trying to add user passcodes, the instructions state: Press the Yale button, then enter master passcode, and then hit the gear icon, but there is no gear icon.
Thank you
Answered! Go to the Recommended Answer.
05-13-2022 08:46 AM
I am all set, thank you for the help
04-21-2022 10:15 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Best Regards,
Brad.
04-21-2022 10:18 AM
Hello! Yes please I need help still
05-04-2022 10:24 AM
Are you the account holder? Do you have full access to this system? Only the account holder can add in guest codes to the system.
Best regards,
Brad.
05-04-2022 02:42 PM
Yes I am the account holder and have full access
05-04-2022 03:36 PM
Here is a link that I think you should check out just to make sure that you are not missing anything. If you still run into further issues with this, please contact support.
Best regards,
Brad.
05-10-2022 08:32 AM
Hi there,
Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.
Best Regards,
Brad.
05-13-2022 08:35 AM
Hi there,
Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.
Best regards,
Brad
05-13-2022 08:46 AM
I am all set, thank you for the help
05-13-2022 08:51 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.