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Nest X Yale Lock - missing icons

sotomayorh
Community Member

Hello!

I recently installed the Nest x Yale device. The only issue I am having is that the two icons on the top of the Yale logo do not appear. I am talking about the icon that looks like an explanation point and the gear icon. I am trying to add user passcodes, the instructions state: Press the Yale button, then enter master passcode, and then hit the gear icon, but there is no gear icon.

 

Thank you 

1 Recommended Answer

sotomayorh
Community Member

I am all set, thank you for the help

View Recommended Answer in original post

9 REPLIES 9

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

sotomayorh
Community Member

Hello! Yes please I need help still

Brad
Community Specialist
Community Specialist

@sotomayorh

 

Are you the account holder? Do you have full access to this system? Only the account holder can add in guest codes to the system.

 

Best regards,

Brad.

sotomayorh
Community Member

Yes I am the account holder and have full access

Brad
Community Specialist
Community Specialist

@sotomayorh

 

Here is a link that I think you should check out just to make sure that you are not missing anything. If you still run into further issues with this, please contact support.

 

Best regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

sotomayorh
Community Member

I am all set, thank you for the help

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.