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Nest Yale lock went offline and will not reconnect despite several hard resets, battery changes

Multihomenester
Community Member

In my current home, I have 3 Nest x Yale locks, which 2 are working well, and have so for a few years.  A few weeks ago, one of the high use locks went offline and I proceeded to complete the recommended battery resets, battery replacements, as well as the multiple hard resets with the little blue button.  I even used an extension cord to hold the Next Connect right next to this device with no success re-adding this to the app.  I've attempted these recommended solutions over the course of many days with no success.  Also, i tried swapping the front of the device with one of my other working Next x Yale locks with no success.  The 2 functional locks remain functional.

Please advise?

1 Recommended Answer

Multihomenester
Community Member

After several weeks, I was successfully able to reconnect my lock.  Nothing new or different was done, it just simply worked on the 30th or so attempt after a few weeks of attempts.

View Recommended Answer in original post

4 REPLIES 4

Multihomenester
Community Member

After several weeks, I was successfully able to reconnect my lock.  Nothing new or different was done, it just simply worked on the 30th or so attempt after a few weeks of attempts.

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. I am relieved to hear that your Lock is working as intended now! Is there anything else I can assist you with today regarding your Yale lock?

Best regards, 
Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

Hi there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Best,

JT