Nest x Yale Lock can’t Factory Reset

[BL7]

The Nest x Yale lock was keep offline since yesterday. Trying to do a factory reset but it’s not working. Follow the steps but the light doesn’t turn red and the lock doesn’t say “Just a moment, erasing all settings.

Lock is also removed from the app. Trying to add it back but stuck at connecting with the lock, keep on pressing the button at the back but just saying privacy mode is on or off.

Please advise if there’s any connecting issue with the lock. Thank you!

[TrevorS]

I found it very tricky to achieve a successful reset.  You have to push the small button that's not easily accessible while inserting the batteries on the other side of the unit.  It's a two-person job. I pushed the button with the tip of  screwdriver while my wife inserted the final battery.  Previously, we'd tried multiple times and failed to get the reset to happen.   When it did, everything went according to the manual and after nearly 2 days we could finally reconnect to the next connect.

[Juni]

Hi folks, 

Thanks for the help here, TrevorS.

BL7, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

[Markjosephp]

Hello there,

Thanks for the assist here, Juni.

@BL7, I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Regards,

Mark

[Markjosephp]

Hi BL7,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Thanks,
Mark