Yale Lock doesn't connect to Nest Connect

[RyanJivi]

After finally getting the Nest Connect to connect to the Wifi (required setting up an additional home, different from the Learning Thermostats), now the Lock cannot find the Nest Connect, which is 5ft away.  How do I get the Lock to find the Connect?  Its already connected to its own 2.4Ghz channel, as suggested in another thread.

This whole installation has just been The Worst.

[Brad]

Hi there,

I am sorry to hear that you are having this issue with your Yale lock! If you haven't already, you can learn here how to factory reset your Yale lock, which may help to reset issues it may be having.

Best regards,

Brad

[gkhicks]

Brad,

It seems that my Yale/Nest lock went offline... even though the Nest Connect is in close proximity, and has a great WiFi connection.  I had gone through the Yale Lock reset process, and it took 2-3 times to finally connect... has something been changed at Google with this product?  I did read that as of a month ago, that Google removed Yale Lock support from one of their hub products... but I am using the Nest Connect.  Any ideas?  (I only ask since it's a pain to have to reset the lock when communication was lost.)

[Brad]

@gkhicks

Sorry to hear you’re still experiencing this. Have you recently made any changes to your lock or your Wi-Fi connection? Or have you made any changes to the devices connected to your Wi-Fi? 

Best regards,

Bad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[gkhicks]

Sorry for the delay... Been traveling.  I reset the lock, removed, and readded.  All has been stable since! Thanks for checking. 

[janthadeus]

Hey folks! 

RyanJivi, how's it going it? Still need our help?

gkhicks, cool, sounds good! We appreciate your time in providing the Community the steps that resolved your issue — it's a big help. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks for your help, Brad.

Regards,

JT

[NotEmptyNestr]

Related to the original post, is that a known issue with being unable to add the Nest Connect to an existing "Home" with a thermostat?  I kept getting an NA018 error during setup but creating a separate home and installing it there worked fine.  Would obviously like to get the lock set up in a single Home to manage all my devices.

[janthadeus]

Hi NotEmptyNestr,

Thanks for sharing the work around that works for you. The error code NA018 is usually related to a weaving connection as your Nest Connect tries to get WiFi information from your Nest Thermostat as its assisting device. Removing the thermostat first then adding the Connect would do the trick or creating a new home structure as a work around. Check out this guide: Troubleshoot offline or disconnected Nest Connect.

Best,

JT

[janthadeus]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

JT

[NotEmptyNestr]

Decided to use the alternate home for now rather than messing with the working one.  Functionally it isn't too limiting as I can still apply routines across homes.

Thanks for following up!

[janthadeus]

Hi there,
 

I appreciate your time in providing the steps that resolved your issue — it's a big help. In the meantime, do you still have other questions and concerns?

Best,

JT

[janthadeus]

Hey there,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT

[gkhicks]

JT,

Unfortunately, after two weeks of stability (resetting the lock), and with the Nest Connect within 10 feet of the lock and router, no power issues (fresh batteries), the lock went offline yet again... for no apparent reason... and I am currently remote.  If this keeps happening, I need to find a non-Google solution.  😞

[janthadeus]

Hey gkhicks,

Oh no! I’m sorry to hear that. I’d like to dig deeper into this — a few questions: were there any changes to your Wi-Fi network? Did you experience a power outage in your area? Also, is there someone home who could help you troubleshoot the lock?

Looking forward to your response.

Best,

JT

[gkhicks]

Unfortunately, no to all questions!  Ironically, the lock came back on line several hours later. 

I am at a loss... And rely on the remote lock for family and contractors. 

[janthadeus]

Hi gkhicks,

I appreciate your patience here. How's the connection of your lock? Still need our help?

Thanks,

JT

[Jhonleanmel]

Hey folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[gkhicks]

I am good for now, thank you.  It has been stable.  If it starts up again, I will consider replacing the lock with a non-Google selection... i.e. A Z-wave lock that connects to my Home Assistant grouping.

[janthadeus]

Hi there,
 

Gkhicks, you're welcome! If you need help in the future, you know where to find us.

RyanJivi, how’s it going? Still need our help?

Best,

JT

[janthadeus]

Hey RyanJivi,

Checking in to see if you still need help with this. In case there are any follow-up questions or comments, feel free to update this thread and we're happy to assist you further. 
 

Regards,

JT

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, everyone.

Thanks,

Archie