Yale Lock fails to Auto Lock and has grinding noise

[Turp]

App reports failure to lock. Door actually appears to lock, but has a slight grinding noise when it finished the process. This occurs when the door is open even in order to test if the fit has shifted in the door frame. I have changed the batteries also even though no low battery was indicated. 

[Tanquen]

I have a couple of these locks and one of them has gotten pretty noisy when locking. I was wondering if there was a way to oil or service it. But I'm guessing once it starts making that grinding noise something inside has failed.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Tanquen]

Sorry I did not see a response to my questions? I have a couple of these locks and one of them has gotten pretty noisy when locking. I was wondering if there was a way to oil or service it. But I'm guessing once it starts making that grinding noise something inside has failed.

[Brad]

@Tanquen

It sounds like the battery is dying, or there is an internal issue with the lock. Have you tried to have it looked at?

Best regards,

Brad.

[Tanquen]

I put in batteries just a few months ago. I put in batteries again the other day. It seems to be using them quickly now that it's having difficulty opening the lock. 

I would like to know if there's any way to service the unit and or get parts. Yale told me that they will not do this. The only option is to purchase an entirely new unit, with the deadbolt, the remote receiver, everything. This seems very wasteful and not very helpful to your customer.

They said there was no way to do preventative maintenance and there was no way to get parts. If it dies a few days, weeks, months out of warranty, they want you to just buy an entirely new setup. That's a lot of e-waste.

The warranty says the electronics are good for 2 years or 3 years of someone else installs them. I can't imagine what anybody could do wrong to warrant a year less of coverage. But the hardware is supposed to be lifetime of install but they add a section that says that the motor or drive is part of the electronics warranty. What about the little plastic gears that failed after 2 years?

[Brad]

@Tanguen

I am sure you can find parts online like ebay or something like that to replace the parts, but if it is out of warranty it would unfortunately not be something that can be replaced via warranty if it is out of warranty. I would check out your local area to see if there is someone who can fix it for you, or sell the parts. We do not sell parts for our devices I'm afraid.

Best regards,

Brad.

[Tanquen]

I will look for parts but if Yale/Nest will not sell them not sure how I'll get them.

The warranty should cover the product but it looks like they expect it to fail after a year or two.

I guess we really do need some right to repair laws. It's such a waste to just tell the end user to buy a new one after 2 years. I have 5 of these. 😞

[Brad]

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app

• At the top right, tap your account.
• Tap Feedback 

• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Tanquen]

Is there anywhere to at least get parts, third party or otherwise? Seems crazy wasteful to just throw the whole thing away.

[Brad]

@Tanquen

No there is not. Not from Google anyway. You can try searching ebay or something like that.

Best regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.