Thanks for sharing all the details about the issue.
We understand this issue has been happening for quite some time now, but rest assured that our team is aware of this and looking into this issue at hand. Please try to plug in the device to a different power outlet, then attempt a reset.
If unresolved, perform the workaround below:
Put your device to recovery mode:
If the above steps don't work, please reach out to us to get immediate support on this link: https://bit.ly/3adTfGB
I was able to get in contact with Google support immediately by going to the form linked in the original post. They called me immediately after I requested the call and within an hour of sending them the info they needed, they confirmed that a new device would be sent to me right away. Contact support. They are very helpful.
Got a nest hub max last week since then it has rebooted multiple times leaving the device stuck on a white screen, black screen, or balls circling animation. A unplug/plug in fixes it. I tried restoring it once and it was fine until this morning and stuck on the circling balls animation. After resetting the power I removed the hub from my Google account, factory reset the device, and returned it to Best Buy. I had a hub coming for the bedroom and the return request has been submitted before it even arrives. While I think the interface is better than Alexa the devices are too unstable. The Alexa’s just work all the time. Seems like a lot of users are having trouble here. I did open a case but the the help offered was to reset it etc. I don’t have all day to troubleshoot a home assistant. I hope someone at Google is seriously looking at this.
Just got off with google and they seem like it’s not their fault… they sent update and toasted a bunch of hubs now they want to play innocent. The person I was chatting with was clueless, so know I was told to wait a week to see if my replacement will go through and I have to wait a week for such email,,,GOOGLE IS HORRIBLE AND the MORE ITEMS THEY MAKE THE WORST IT GETS,,,,
Twitter is good indeed, I believe you can also chat on Facebook. I used their own website, which directs you eventually to a chat window where they ask all the same questions and start the process for a new unit. https://support.google.com/googlenest/gethelp?hl=en
My nest hub is stuck on G too. Have tried factory reset (multiple times) and still no joy.
disappointing there is no official post regarding this issue (that i can find anyway) as it seems to be happening to many users. The ones who have the unit under warranty are lucky. Mine I believe is out...
Also reached out to Google support over lunch. After resetting the device for the third time and then powering on/off 10 times and waiting 10 seconds between plugging back in, the agent I spoke with just went ahead and put in the ticket for a replacement request.
At least in North America it seems like Google is just accepting that the Nest/Home Hubs are bricked and it's something on they're end that's causing it. Mine started this behavior after it did an update (or at least attempted to...), and nothing really seems to fix it.
Well I've posted in here a couple of times. From Australia, I am finally getting my hub picked up by courier today and google have sent email that a new one is on the way. Took a few months of persistence. I recommend you create a case by chat if you haven't. Then chase them up every 2 weeks if you haven't heard anything. Be prepared to take photos of your device, have a copy of your receipt and your life will be a little easier if you also have the original box. Mine was out of warranty and I first lodged a case about it July last year! It's been an effort but I persisted on the principle of the whole thing. I got what I wanted but google need to stand up, reach out to people and sort this out without putting people through hell to fix the issue that google created.