Hub stuck on grey ‘g’ screen, factory reset not helped

[Tizzle]

Hub stuck on g screen factory reset brings it back to g screen. Power off overnight, no change. 

[sightbox]

I'm having the same issue. Please advise. 

[VampireXXI]

Mine has been stuck in this non fixable mode for over a month. You can’t tell me Google  has known about this for at least 6 months and still has not fixed it?

[Zampano]

Had a case with this issue, heard nothing from Google since 23 November when they emailed and asked me to be patient. This is pretty poor. Going to begin moving my services elsewhere and replacing my google devices.

[Lawrence]

i am exactly the same experience. It has been months and they still said to be patient after others are replaced mostly in US, UK and Australia. I am in Singapore and seems they do not want to replace it after all the delays now it is out of warranty. May I know which country are you from?

[SMW]

Uk 

[lynkwithmeus]

I am in the US.  Google simply asking me to wait.

Here are example of their response.

"Apologies for the delay. Our team will get back to you as soon as there's an update.  

For your reference your case number is #-##############. If you need more help, you can contact us again and reference this case number or reply to this email to reopen your case.

Have a new question? There are lots of ways to get back in touch with us below. "thin

To be honest, I don't think they are going to do anything (such replacing or repairing)  Since majority of own the Nest Hub (Gen 1).  They would much rather we throw these device into the land filled.   So much for Environmental responsible. 

[Sozzer]

Tried all suggestions to get past the grey G screen with no luck. Any suggestions 

[Reedy]

Hi Francis

i have the same problem. Grey screen, since yesterday 8th Feb 2022. Have factory reset several times in different ways. All bring back grey screen! 

[Reedy]

So I just contacted Google support through my home app. Click the help section, then ‘contact us’ there will be a succession of questions to go through but at the end you can select ‘contact us’ again. I used chat - tried all the suggested, took photos. They’ve sent me a return authorisation (even though my hun bought as a gift - probably over 2 years ago!) And sending new hun out! Can’t fault them 🤗

[ABENATAL8043]

My display stopped working yesterday showing G  screen after reboot will not go anywhere else.. stuck on G..screen I guest I have a Google PAPER WEIGHT.

[ABENATAL8043]

Any fix for this issue. The entire hub  is horrible when it worked it just kept losing Wi-Fi signal and its right over the modem which makes no sense….I think the hub is just ridiculously issue ridden..

[Reedy]

Contact support. They’re sending me a new one. Mine is the 1st gen too…they’re replacing with 2nd gen 👍

[rechesi]

Hi! it's been two weeks since my device did the gray screen thing and hasn't been working since. ¿What can i do? 

[rechesi]

Hi! it's been over 2 weeks my device stoped working. It stays on the gray screen even after Hard reset. Is there any solution on getting my device back to work. It was working perfectly and from nowhere it's now useless. 

[jenpamimon]

I am having same issue, please help. My google nest hub stop working last week. please help

[Mariela]

I have the same problem. Is there a number I can call to have this solved?

[nersteve]

Same problem.  I have e two of these and one just starting doing this grey screen G thing.  Followed the steps to reset it and still comes up with gray screen G.  Any help appreciated. 

[Garzo]

Contact Google directly on their help and support. They’ve been brilliant and are sending me a replacement. 

[srikanthnephro]

Facing the same problem..

Please suggest a solution..

Tried resetting multiple times, without any benefit?.

[Garzo]

Contact Google directly on their help and support. They’ve been brilliant and are sending me a replacement. Can’t fault them.

[JokingJ]

Patience seems to have run out, seeing as you've been aware of the issue since at least October of 2021 and it's now February 2022. What's the solution? Replacement for defective goods that your update bricked? 

[Gazzberg]

Not sure if you saw a post I shared earlier. I had the same problem, and factory reset twice in a row - waited a few minutes max and it worked ok

[kinga]

Hi Gazzberg. This is how mine started out then I would come home in the afternoon and it would be at a black screen.  Reset again and get a few more hours out of it.  Eventually mine just stayed on G logo even when left overnight after another reset.

[Gazzberg]

Ah interesting. It's been a few days and so far it's been OK, but will keep an eye on it

[Jonnycage]

I never received a new unit, or email, . Or whatever they had promised when on the phone for an hour. Hard to believe a company like google would present themselves in this way. 

[mwilburn]

Hi there! I just started having the same problem. What steps can I take to get this resolved? Thank you!

[Stephen1972]

I wonder if ABC CBS FOX CNN ETC would be interested in showing how this issue is growing and there has been a lack of support from Google. Does Apple or Amazon do the same when a larger consumer base has issues?? Does the squeaky wheel get any grease? Are we to purchase a different brand of hub/nest/home? Does Google just not have skilled workers in the US to assist with fixing this issues that so many users are experiencing?? Does anyone have the BBB contact info maybe we need to start a case with them that seems to be the solution for Google. Case numbers solve our problem!! Thanks Google!!

[Krsteele]

Please advise when an appropriate solution is achieved. None of those in this thread have worked. ######### 

[Northdino]

Hello,

my Google Home device is stuck on a grey G also. I don’t see a resolution in this feed. Can someone help me?

[Beasleyfam]

My Google hub is doing the same, I have done the factory reset. Had unplugged it multiple times and nothing. 

[jasegee]

Same problem ,   updated software and factory reset worked until  updated software again,  now g logo  and nothing else  , this is an integral part of my Google home/security system  and it no longer working , I am using a door bell cam  and 2 other cameras  as well of 4 nest minis  .....  very disappointed .....  I hoped google wouldn't go the same way of forcing us to keep upgrading..... maybe they have ...? 

[FransSmit]

Same problem

[almaoftherose]

Having the same issue

[slicexiv]

After many resets and unplugged many times there seems to be no hope pleases help

[brittanyfinley]

Have you contacted google. They replaced mine with no problems. 

[sj3annot]

Good day Sir/Madam,

My Google Nest Hub, gen 2 is also bricked. shall we expect a new one? what is the plan?

[Mariela]

Reach out to Google 

[JokingJ]

So just out of curiosity, have you actually received a positive response from Google and/or received a replacement device? I got as far as the tech rep acknowledging that there was indeed an issue an authorizing a replacement request, but have heard nothing since, which isn't very encouraging... So I'm wondering if Google/Nest knowing about the issue is actually the same as providing replacements for the devices they've already bricked.

[KevinE]

No, you are much further along than me.  I have just filed a complaint - I have not heard anything.  I do see however that some folks here have been given the authorization for a replacement, though I think I only read where one person has actually received a replacement.

Not very encouraging.  

[KevinE]

Still no answers to this question after all these months?  What's up Google?  Help!