09-02-2021 07:28 AM
Hub stuck on g screen factory reset brings it back to g screen. Power off overnight, no change.
Answered! Go to the Recommended Answer.
04-13-2022 03:22 PM
Thanks for sharing all the details about the issue.
We understand this issue has been happening for quite some time now, but rest assured that our team is aware of this and looking into this issue at hand. Please try to plug in the device to a different power outlet, then attempt a reset.
If unresolved, perform the workaround below:
Put your device to recovery mode:
If the above steps don't work, please reach out to us to get immediate support on this link: https://bit.ly/3adTfGB
02-02-2022 04:47 PM
I'm having the same issue. Please advise.
02-03-2022 12:27 PM - edited 02-03-2022 12:28 PM
Mine has been stuck in this non fixable mode for over a month. You can’t tell me Google has known about this for at least 6 months and still has not fixed it?
02-05-2022 02:18 AM
Had a case with this issue, heard nothing from Google since 23 November when they emailed and asked me to be patient. This is pretty poor. Going to begin moving my services elsewhere and replacing my google devices.
02-05-2022 08:20 AM
i am exactly the same experience. It has been months and they still said to be patient after others are replaced mostly in US, UK and Australia. I am in Singapore and seems they do not want to replace it after all the delays now it is out of warranty. May I know which country are you from?
02-05-2022 09:42 AM
02-05-2022 02:14 PM
I am in the US. Google simply asking me to wait.
Here are example of their response.
"Apologies for the delay. Our team will get back to you as soon as there's an update.
For your reference your case number is #-##############. If you need more help, you can contact us again and reference this case number or reply to this email to reopen your case.
Have a new question? There are lots of ways to get back in touch with us below. "thin
To be honest, I don't think they are going to do anything (such replacing or repairing) Since majority of own the Nest Hub (Gen 1). They would much rather we throw these device into the land filled. So much for Environmental responsible.
02-06-2022 09:07 AM
Tried all suggestions to get past the grey G screen with no luck. Any suggestions
02-09-2022 12:24 AM
i have the same problem. Grey screen, since yesterday 8th Feb 2022. Have factory reset several times in different ways. All bring back grey screen!
02-09-2022 02:26 AM
So I just contacted Google support through my home app. Click the help section, then ‘contact us’ there will be a succession of questions to go through but at the end you can select ‘contact us’ again. I used chat - tried all the suggested, took photos. They’ve sent me a return authorisation (even though my hun bought as a gift - probably over 2 years ago!) And sending new hun out! Can’t fault them 🤗
02-09-2022 06:32 AM - edited 02-09-2022 06:37 AM
My display stopped working yesterday showing G screen after reboot will not go anywhere else.. stuck on G..screen I guest I have a Google PAPER WEIGHT.
02-09-2022 06:36 AM - edited 02-09-2022 06:36 AM
Any fix for this issue. The entire hub is horrible when it worked it just kept losing Wi-Fi signal and its right over the modem which makes no sense….I think the hub is just ridiculously issue ridden..
02-09-2022 07:06 AM
Contact support. They’re sending me a new one. Mine is the 1st gen too…they’re replacing with 2nd gen 👍
02-10-2022 11:46 AM
Hi! it's been two weeks since my device did the gray screen thing and hasn't been working since. ¿What can i do?
02-10-2022 11:49 AM
Hi! it's been over 2 weeks my device stoped working. It stays on the gray screen even after Hard reset. Is there any solution on getting my device back to work. It was working perfectly and from nowhere it's now useless.
02-12-2022 12:02 PM
I am having same issue, please help. My google nest hub stop working last week. please help
02-13-2022 09:03 AM
I have the same problem. Is there a number I can call to have this solved?
02-13-2022 06:21 PM
Same problem. I have e two of these and one just starting doing this grey screen G thing. Followed the steps to reset it and still comes up with gray screen G. Any help appreciated.
02-14-2022 10:07 PM
Contact Google directly on their help and support. They’ve been brilliant and are sending me a replacement.
02-14-2022 04:44 PM
Facing the same problem..
Please suggest a solution..
Tried resetting multiple times, without any benefit?.
02-14-2022 10:08 PM
Contact Google directly on their help and support. They’ve been brilliant and are sending me a replacement. Can’t fault them.
02-15-2022 09:42 AM
Patience seems to have run out, seeing as you've been aware of the issue since at least October of 2021 and it's now February 2022. What's the solution? Replacement for defective goods that your update bricked?
02-15-2022 10:07 AM
Not sure if you saw a post I shared earlier. I had the same problem, and factory reset twice in a row - waited a few minutes max and it worked ok
02-15-2022 05:08 PM
Hi Gazzberg. This is how mine started out then I would come home in the afternoon and it would be at a black screen. Reset again and get a few more hours out of it. Eventually mine just stayed on G logo even when left overnight after another reset.
02-16-2022 12:52 AM
Ah interesting. It's been a few days and so far it's been OK, but will keep an eye on it
02-16-2022 05:13 AM
I never received a new unit, or email, . Or whatever they had promised when on the phone for an hour. Hard to believe a company like google would present themselves in this way.
02-15-2022 11:42 AM
Hi there! I just started having the same problem. What steps can I take to get this resolved? Thank you!
02-15-2022 05:18 PM
I wonder if ABC CBS FOX CNN ETC would be interested in showing how this issue is growing and there has been a lack of support from Google. Does Apple or Amazon do the same when a larger consumer base has issues?? Does the squeaky wheel get any grease? Are we to purchase a different brand of hub/nest/home? Does Google just not have skilled workers in the US to assist with fixing this issues that so many users are experiencing?? Does anyone have the BBB contact info maybe we need to start a case with them that seems to be the solution for Google. Case numbers solve our problem!! Thanks Google!!
02-16-2022 04:44 AM
Please advise when an appropriate solution is achieved. None of those in this thread have worked. #########
02-16-2022 05:52 PM
my Google Home device is stuck on a grey G also. I don’t see a resolution in this feed. Can someone help me?
02-17-2022 12:48 PM
My Google hub is doing the same, I have done the factory reset. Had unplugged it multiple times and nothing.
02-17-2022 10:51 PM
Same problem , updated software and factory reset worked until updated software again, now g logo and nothing else , this is an integral part of my Google home/security system and it no longer working , I am using a door bell cam and 2 other cameras as well of 4 nest minis ..... very disappointed ..... I hoped google wouldn't go the same way of forcing us to keep upgrading..... maybe they have ...?
02-17-2022 11:50 PM
02-18-2022 06:46 AM
Having the same issue
02-18-2022 09:16 PM
After many resets and unplugged many times there seems to be no hope pleases help
02-18-2022 09:55 PM
Have you contacted google. They replaced mine with no problems.
02-18-2022 09:19 PM
Good day Sir/Madam,
My Google Nest Hub, gen 2 is also bricked. shall we expect a new one? what is the plan?
02-18-2022 09:44 PM
Reach out to Google
02-21-2022 06:52 PM
So just out of curiosity, have you actually received a positive response from Google and/or received a replacement device? I got as far as the tech rep acknowledging that there was indeed an issue an authorizing a replacement request, but have heard nothing since, which isn't very encouraging... So I'm wondering if Google/Nest knowing about the issue is actually the same as providing replacements for the devices they've already bricked.
02-21-2022 07:37 PM
No, you are much further along than me. I have just filed a complaint - I have not heard anything. I do see however that some folks here have been given the authorization for a replacement, though I think I only read where one person has actually received a replacement.
Not very encouraging.
02-19-2022 09:00 PM
Still no answers to this question after all these months? What's up Google? Help!