Thanks for sharing all the details about the issue.
We understand this issue has been happening for quite some time now, but rest assured that our team is aware of this and looking into this issue at hand. Please try to plug in the device to a different power outlet, then attempt a reset.
If unresolved, perform the workaround below:
Put your device to recovery mode:
If the above steps don't work, please reach out to us to get immediate support on this link: https://bit.ly/3adTfGB
I am in the US. Google simply asking me to wait.
Here are example of their response.
"Apologies for the delay. Our team will get back to you as soon as there's an update.
For your reference your case number is #-##############. If you need more help, you can contact us again and reference this case number or reply to this email to reopen your case.
Have a new question? There are lots of ways to get back in touch with us below. "thin
To be honest, I don't think they are going to do anything (such replacing or repairing) Since majority of own the Nest Hub (Gen 1). They would much rather we throw these device into the land filled. So much for Environmental responsible.
So I just contacted Google support through my home app. Click the help section, then ‘contact us’ there will be a succession of questions to go through but at the end you can select ‘contact us’ again. I used chat - tried all the suggested, took photos. They’ve sent me a return authorisation (even though my hun bought as a gift - probably over 2 years ago!) And sending new hun out! Can’t fault them 🤗
I wonder if ABC CBS FOX CNN ETC would be interested in showing how this issue is growing and there has been a lack of support from Google. Does Apple or Amazon do the same when a larger consumer base has issues?? Does the squeaky wheel get any grease? Are we to purchase a different brand of hub/nest/home? Does Google just not have skilled workers in the US to assist with fixing this issues that so many users are experiencing?? Does anyone have the BBB contact info maybe we need to start a case with them that seems to be the solution for Google. Case numbers solve our problem!! Thanks Google!!
Same problem , updated software and factory reset worked until updated software again, now g logo and nothing else , this is an integral part of my Google home/security system and it no longer working , I am using a door bell cam and 2 other cameras as well of 4 nest minis ..... very disappointed ..... I hoped google wouldn't go the same way of forcing us to keep upgrading..... maybe they have ...?
So just out of curiosity, have you actually received a positive response from Google and/or received a replacement device? I got as far as the tech rep acknowledging that there was indeed an issue an authorizing a replacement request, but have heard nothing since, which isn't very encouraging... So I'm wondering if Google/Nest knowing about the issue is actually the same as providing replacements for the devices they've already bricked.