Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Daolaya]

Eso ya lo hice y funciona, pero hay alguna manera de forzar la actualización del firmware?

Gracias

[hugogmg]

Estoy intentando de encontrar eso mismo

[moncans]

Thank you, now my chromecast is ready for the Google fix again. Set the date to march 1 and tried to config, and it worked. Then set the date to auto again. 😍

[alelege]

Comor hizo  para solucionarlo?

[alelege]

Si porque yo no he podido 

[Sikki]

Where do we set the date to march 1? 

[Rcook52459]

Yes march 5th actually 

[Arco]

Yo lo resetee y no puedo configurarlo que hago?

[Assie72]

Leuk advies, maar hoe doe ik dat in godsnaam? 

[Anonymous]

Todo lo que explicas lo entiendo y asi lo hice el problema es que en google home no se conecta con el dispositivo o no lo encuentra.Por favor ayuda estoy con el bluethud encendido y el wifi encendido.

[AK59]

Working again. Thank you.

[jannsebastian]

finally!! leeets go

[Clab]

What?

[Cody5]

How come mines is not working

[Bego]

Hola,

Vete a ajustes de fecha y hora y desasctiva fecha y hora automáticas.  Pon que es dia 1 de marzo, por ejemplo.

Vete a la app Home e intenta configurar el dispositivo, esta vez lo detectará y podras configurarlo, y además entrará una actualización nueva. Cuando termines la configuración apaga la tele por 1 min. Luego, enciendes otra vez y esperas. Yo he tenido que esperar como media hora poder mandar de nuevo contenido, al principio no podia. Simplemente deja todo conectado y vete comprobando de vez en cuando que ya puedas mandar contenido.

Espero te haya ayudado

[Yury16]

Muchas gracias, luego de cambiar la fecha de mí teléfono lo pude configurar y después que se actualizo reestableci la hora y allí me pude volver a conectar 👏

[DCS1975]

Excelente, funciono en mi caso. Gracias.

[EstebanLu9]

Desconéctalo de la energía y vuelve a reconextar.  Ahí reconoce que tiene una actualización 

[lillis73]

Works fine for me now!

[Mrnkmr]

Yes! I’ve done that and it’s working now 

[Fl4]

Yo igual 

[risty78]

io l'ho ripristinato come posso fare grazie 

[Stone66]

Pure l’assistenza per prima cosa mi ha detto di fare il reset !!!

[D_psionic]

Porta indietro la data dello smartphone a prima dell'8 marzo, quindi riconfigura il Chromecast. Infine ripristina la data corretta. Non funzionerà comunque, ma almeno così sarà connesso alla rete e potrà ricevere l'aggiornamento

[Anonymous]

Funziona tutto! Funziona perfettamente!.Grazie mille!!!

[mariorossi]

devi portare indietro anche la data della TV 

[RockyV]

How will we find out when the issue is fixed? 

[Condor]

Normally the nest admin posts it here in the thread, but if the device is on line, it should be receiveing the patch automatically as soon as it is available hopefully in a few days according to their post.

[Skorchy81]

But I’ve deleted it from my google home in attempt to reset it back up. So am I just going to have come here and see when they say it’s good to go and reset it up? 

[Anonymous]

Wie lange dauert es noch, bis das Problem mit dem Ton gelöst ist? Es ist wirklich sehr ärgerlich!

[Sandro25Santos]

Somos milhões nessa condição, até pq foi o próprio suporte no dia 09 que indicou a reinicialização do mesmo. Aguardando também.

[Gypsy4359]

Buy a new Chromecast and then return it if and when they fix this

[amicalmant]

My understanding is that the answer is YES IF you did not hard reset the device itself and you leave it online. In this case, the fix will be downloaded and installed automatically. If you have reset the device as I did, you're stucked until a fix can be applied (hopefully) via a mobile app (via Bluetooth, probably).

[Piquesan]

Prueba a poner el móvil o tablet con fecha anterior al dia 9 de marzo y vuelve a instalar. A mí me ha funcionado, y a esperar a la actualización.

[Anonymous]

A mí también me ha funcionado, he puesto una fecha anterior a la del 9 de marzo y he podido recuperar el Chromecast, y se ha actualizado enseguida, muchas gracias!!

[nehama]

Come si fa a riportare il cellulare ad una data anteriore a questo disastro? Mi puoi spiegare  grazie 

[Nei]

Que genial. Muchas gracias me funciono de maravilla.

[Taby55]

It worked

I got a Xiaomi and Honor devices some said March 5 but that didn't work for me saw some post about trying the 9th and it worked.

Remember set up the date on your phone or pairing device to March 05 or 09 this year don't go longer or it will loop forever set up your device and enjoy.

[Bvpee]

Opgelost.. mooi zo . Thx

[Anonymous]

Résolu ?  Ta chromecast a reçu la mise à jour ?