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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 7251 Views
  • 0 replies
  • 7 kudos

Cannot login to Nest app to add Thermostat

I am trying to add a 3rd gen Nest Learning Thermostat. I can login to the website on a computer, but when I try to login to the Nest app on my Samsung S22 Ultra or iPad Pro, I get this error: There was a problem connecting to the Nest service. Try ag...

TomP1 by Community Member
  • 2589 Views
  • 12 replies
  • 0 kudos

Google Home app in Ukraine

I got Mi Smart Speaker as a gift. It works only with Google Home app but I can't download Google Home app for my iPhone. How can I use my Smart Speaker? Why Google didn't add app for my region in App Store? On App Store page I see support Ukrainian l...

Monosnap App Store_ Google Home 2022-10-20 11-03-09.png
Chefranov by Community Member
  • 3958 Views
  • 2 replies
  • 23 kudos

Can’t connect google mini to WiFi

Hello, I have two problems. Dolly know if anyone can offer some enlightenment. 1. I accidentally deleted all the categories of rooms in groups in my Google home app. How can I reinstall them? 2. I moved to a new place. Try to connect my Google mini t...

LA4 by Community Member
  • 1582 Views
  • 6 replies
  • 0 kudos

Can’t sign into App

I can’t log into my Nest app as it says my password is wrong. Tried to reset my password but it doesn’t send me an email. This has been going on for three days now and my home isn’t protected because I can’t get access to this app

Holmes1971 by Community Member
  • 2563 Views
  • 10 replies
  • 2 kudos

Can't Unlink Lutron from Google Home

After years of working, my Lutron integration with GH stopped working. (Sorry, I can't connect to Lutron message.) I tried following the steps of unlinking my Lutron acct, but can't. When I link, Lutron doesn't show in the list of linked accounts. So...

Gr8H2O by Community Member
  • 1273 Views
  • 3 replies
  • 0 kudos

Resolved! Google Home repeated message: "Something went wrong..."

When I ask Google Home to play any particular musical group, I keep getting the same message after it repeats my request. "Sorry. Something went wrong. When you are ready give it another try." I do that and keep getting the same message. I have pulle...

golferron by Community Member
  • 1566 Views
  • 4 replies
  • 0 kudos

Feit Smart Bulb is offline in Google Home

My Feit account is links to goggle home, however my light bulbs all show as offline. I can control them from the Feit app, but not Google. What am I doing wrong?

tdo814 by Community Member
  • 1949 Views
  • 7 replies
  • 0 kudos

Google Home app (iOS) displays Wifi as Offline, but it's not?

I have two Nest Routers and no matter what I do Google Home app (iOS) displays Wifi as Offline for both of them, but it's not? Touching their icon displays them as Online and connected. What's up with this?I'm not using a VPN, not using Private Relay...

dozens by Community Member
  • 553 Views
  • 1 replies
  • 0 kudos
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