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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 7525 Views
  • 0 replies
  • 7 kudos

Google Nest Hub Max new account

My wife mistakenly signed the Hub Max we bought for her mom to her account. We disconnected it, rebooted it and factory reset it several times...but...when we try to now sign it into her mom's new account after we get through the Wi-Fi connection pro...

JCDeJesus by Community Member
  • 651 Views
  • 1 replies
  • 0 kudos

Request Nest protect - recurring test time frame for homework

HelloAs you may image we are more and more in homework. Unfortunately Nest protect feature is not aligned with this situation.A good id, I can imagine, is to propose a recurring test for specific day in the week or excluding some day.Example I’m in h...

GLEB by Community Member
  • 376 Views
  • 0 replies
  • 0 kudos

Routines and Do Not Disturb

Hello, All. I have a Samsung Galaxy S21 Ultra running Android 12. For some time, I have used a very simple Routine on Google Home app that included setting my phone to Do Not Disturb. This always worked until just a few months ago. I've uninstalled a...

Hollywired by Community Member
  • 2886 Views
  • 6 replies
  • 2 kudos

Google+Nest Integration Fail?

Nothing but confusion from Nest/Google as I tried to add 2 Nest Protect smoke detectors using the Nest app. It didn’t let me login with Google or Nest credentials. Phoning Nest support confirmed the integration and account migration has been exquisit...

tbiglow by Community Member
  • 1054 Views
  • 4 replies
  • 0 kudos

Can no longer cast to groups

I can no longer use groups to cast. This is not a volume, as I have no option to cast my audio to groups, it just dumps me to the "Group Settings", no option to cast. I do not care about the volume control lost, just can't start casting.

MattHelm by Community Member
  • 15680 Views
  • 38 replies
  • 10 kudos

Resolved! Google home camera Notifications not working on iOS 15.2

 I recently installed a newer nest cam. My previous two cameras (an indoor and my door bell) ran on the nest app whereas this new camera only runs in the Google home app. I’ve also recently updated my phone to 15.1 (and now 15.2 with no changes) and ...

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