cancel
Showing results for 
Search instead for 
Did you mean: 

How To Factory Reset Nest Outdoor Camera

JoeC3
Community Member

I need help resetting my Nest outdoor camera.  This issue has come up repeatedly on here -- e.g., here, here, and here -- but no solution gets posted.

I have a Nest outdoor camera.  The device is set to interface with a wireless router that no longer exists.  The devices cannot connect to the Internet.  I would like to reset these devices so that I can add them to my Home through my wireless network.

The Google Help page has not solved my problem, at least insofar as I understand its advice.  Its instructions are:

  1. Disconnect your camera from power by unplugging the power adapter from the electrical outlet.
  2. Wait 10 seconds.
  3. Plug the power adapter back into an outlet. Your camera will restart.

Yes, the device will restart, but it does not appear to reset.  The Home app does not seem to recognize it as an available Nest cam.  

My question:  What is the recommended procedure for changing the wifi settings of a device that is already set to look for a wireless network that no longer exists?

Thank you for your help,

Joe

 

1 Recommended Answer

davidking
Gold Product Expert
Gold Product Expert

Those steps restart the camera, they don't factory reset it. Before resetting, I'd recommend trying these steps first:

  1. Go to your camera, turn on your phone’s Bluetooth, then follow the steps below.
  2. On the Nest app home screen, tap the settings cog.
  3. Select Home info then Home Wi-Fi help. (If you don’t find Home Wi-Fi help, you’ll need to remove your camera from the app and add it back with new Wi-Fi information. You’ll lose your video history so make sure to save any important video clips before removing your camera.
  4. Select the camera you want to update.
  5. Tap Start and then Update settings.

If those steps don't work for you, scroll further down on the help article you linked to and follow the steps towards the bottom underneath "Factory reset".


Volunteer since 2011, Product Experts are not Google employees.

View Recommended Answer in original post

11 REPLIES 11

davidking
Gold Product Expert
Gold Product Expert

Those steps restart the camera, they don't factory reset it. Before resetting, I'd recommend trying these steps first:

  1. Go to your camera, turn on your phone’s Bluetooth, then follow the steps below.
  2. On the Nest app home screen, tap the settings cog.
  3. Select Home info then Home Wi-Fi help. (If you don’t find Home Wi-Fi help, you’ll need to remove your camera from the app and add it back with new Wi-Fi information. You’ll lose your video history so make sure to save any important video clips before removing your camera.
  4. Select the camera you want to update.
  5. Tap Start and then Update settings.

If those steps don't work for you, scroll further down on the help article you linked to and follow the steps towards the bottom underneath "Factory reset".


Volunteer since 2011, Product Experts are not Google employees.

JoeC3
Community Member

Wow.  My issue was solved immediately. 

The solution was that the old cameras were still registered on my Nest app.  You must unregister the cameras on your phone.  Then, connect to the cameras using Bluetooth.  

Thank you

davidking
Gold Product Expert
Gold Product Expert

No problem at all!


Volunteer since 2011, Product Experts are not Google employees.

janthadeus
Community Specialist
Community Specialist

Hey folks!

 

Wonderful, we're glad to hear that! We appreciate your time in providing the Community the steps that resolved your issue — it's a big help. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

 

Thanks for your help here, davidking.

 

Cheers,

JT

janthadeus
Community Specialist
Community Specialist

Hi ARLISA1913,
 

What’s up? Can you tell me more about what's going on with your Nest doorbell? We'd love to help.
 

Thanks,

JT

Hi JT! When using the home app, I can't get my camera/doorbell to connect to wifi. I keep getting an error message that it won't connect.  I have reset my modem, disconnected the wifi, disconnected the camera from my app (Android-Google Pixel phone), tried to connect my camera in the ios on an iPad and to no avail.  My camera has been rebooted, restarted and factory reset! I am beyond frustrated.  This just happened within the last few weeks. 

Brad
Community Specialist
Community Specialist

@ARLISA1913

 

Sorry to hear you're experiencing this. I would advise that you fill out this form, so a higher tier of support can reach out to you for next steps. Please let me know if you need further assistance. 

 

Best regards,

Brad

aatienza
Community Specialist
Community Specialist

Hey there,

 

It's us again. Were you able to fill out the form?

 

I appreciate the help, Brad and JT.

 

Thanks,

Archie

Let me work on it right now thanks 😊

aatienza
Community Specialist
Community Specialist

Hi ARLISA1913,

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
 

Thanks,

Archie

ARLISA1913
Community Member

Any ideas on the Doorbell with the same issue?