10-02-2022 06:35 AM
I need help resetting my Nest outdoor camera. This issue has come up repeatedly on here -- e.g., here, here, and here -- but no solution gets posted.
I have a Nest outdoor camera. The device is set to interface with a wireless router that no longer exists. The devices cannot connect to the Internet. I would like to reset these devices so that I can add them to my Home through my wireless network.
The Google Help page has not solved my problem, at least insofar as I understand its advice. Its instructions are:
Yes, the device will restart, but it does not appear to reset. The Home app does not seem to recognize it as an available Nest cam.
My question: What is the recommended procedure for changing the wifi settings of a device that is already set to look for a wireless network that no longer exists?
Thank you for your help,
Joe
Answered! Go to the Recommended Answer.
10-02-2022 07:16 AM - edited 10-02-2022 07:17 AM
Those steps restart the camera, they don't factory reset it. Before resetting, I'd recommend trying these steps first:
If those steps don't work for you, scroll further down on the help article you linked to and follow the steps towards the bottom underneath "Factory reset".
10-02-2022 07:16 AM - edited 10-02-2022 07:17 AM
Those steps restart the camera, they don't factory reset it. Before resetting, I'd recommend trying these steps first:
If those steps don't work for you, scroll further down on the help article you linked to and follow the steps towards the bottom underneath "Factory reset".
10-02-2022 08:31 AM
Wow. My issue was solved immediately.
The solution was that the old cameras were still registered on my Nest app. You must unregister the cameras on your phone. Then, connect to the cameras using Bluetooth.
Thank you
10-02-2022 11:29 AM
No problem at all!
10-02-2022 07:13 PM - edited 10-02-2022 07:19 PM
Hey folks!
Wonderful, we're glad to hear that! We appreciate your time in providing the Community the steps that resolved your issue — it's a big help. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.
Thanks for your help here, davidking.
Cheers,
JT
10-03-2022 07:57 PM
Hi ARLISA1913,
What’s up? Can you tell me more about what's going on with your Nest doorbell? We'd love to help.
Thanks,
JT
10-04-2022 02:26 PM
Hi JT! When using the home app, I can't get my camera/doorbell to connect to wifi. I keep getting an error message that it won't connect. I have reset my modem, disconnected the wifi, disconnected the camera from my app (Android-Google Pixel phone), tried to connect my camera in the ios on an iPad and to no avail. My camera has been rebooted, restarted and factory reset! I am beyond frustrated. This just happened within the last few weeks.
10-05-2022 02:54 PM
Sorry to hear you're experiencing this. I would advise that you fill out this form, so a higher tier of support can reach out to you for next steps. Please let me know if you need further assistance.
Best regards,
Brad
10-09-2022 08:36 AM
Hey there,
It's us again. Were you able to fill out the form?
I appreciate the help, Brad and JT.
Thanks,
Archie
10-09-2022 10:49 AM
Let me work on it right now thanks 😊
10-10-2022 08:57 AM
Hi ARLISA1913,
We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
Thanks,
Archie
10-03-2022 12:01 AM
Any ideas on the Doorbell with the same issue?