11-28-2022 04:09 PM
during the day it's fine but at night it shows this light which is coming from internally not reflecting as we turned all lights off and it was still there.
We unplugged and replugged it in and it was okay for a while but as soon as we turned the outside light on and off it was back.
Answered! Go to the Recommended Answer.
11-28-2022 07:18 PM - edited 11-28-2022 07:18 PM
Do you by any chance have your camera looking out a window? If so, that's probably a reflection from the infrared night vision lights in your camera shining through the glass. The cameras don't do will behind a window at night.
12-05-2022 12:03 PM
All I'd good turnedboff night vision 🙂
11-28-2022 07:18 PM - edited 11-28-2022 07:18 PM
Do you by any chance have your camera looking out a window? If so, that's probably a reflection from the infrared night vision lights in your camera shining through the glass. The cameras don't do will behind a window at night.
11-28-2022 07:59 PM
Yes... I thought it must be something like that... unfortunate...
Thanks for responding
12-03-2022 07:40 AM
Turn off night vision
12-03-2022 07:44 AM
You can turn night vision off? Cool I will try to figure out how 😊
12-03-2022 08:06 AM
Settings>Video
12-05-2022 11:09 AM
Hi there,
Thank you to those who have shared their experience and have helped out on this thread. Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns.
Best regards,
Brad
12-05-2022 12:03 PM
All I'd good turnedboff night vision 🙂
12-05-2022 01:12 PM
I am relieved to hear that this is resolved for you by turning off the Night Vision feature. We'll keep this thread open for 24 hours for any follow-up questions or concerns.
Best regards,
Brad