Unavailable video

[Ssmith55]

I talked to Google about the video not being available on my floodlight camera, battery, and indoor, they said it's my internet and it's not. I think it's the app because my nest aware works fine.

[David_K]

The first thing to try is factory reset the camera, then set it up again.

Restart or factory reset Nest camera or doorbell - Google Nest Help

Set up and connect Nest camera - Google Nest Help

If the issue persists after trying that, the best thing to do is contact Google Nest support and let them know you've already tried resetting the camera.

Contact Us - Google Nest Help

[EmersonB]

Hello everyone,

@Ssmith55, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to read the information and check the link that davidking has shared? In case you have an update, you know where to find us.

I appreciate the help, davidking.

Best,
Emerson

[EmersonB]

Hello Ssmith55,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks,
Emerson

[EmersonB]

Hey Ssmith55,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Regards,
Emerson