Video playback not working

[Jessit]

My video history playback on my Nest camera has stopped working. I'm not sure if it's because my free trial has expired - I cannot find a way to upgrade my subscription. Can anyone help? Thanks

[Nichole92]

My will not work either ?! Any solution.? It’s just a screenshot and I lost all icons down below except live talk and quiet time 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Nichole92]

We still need help 

[Nichole92]

Stillllllll need help

[Blackhawk4225]

Yes. Same problem. 

[ddvarney1956]

video not working 

[ddvarney1956]

need help 

[RLMR]

Help!

[MrsRuiz1113]

Yes, playback doesn’t work. What are we paying for monthly? 

[m_amo]

I am also facing the same problem.  The nest cameras and App are useless at this point. 

Brad: I see many people are facing the same problem(in other closed threads) please offer some suggestions on how to resolve this issue instead of closing or locking the thread,

[Blackhawk4225]

Agreed. Lots of people posting about the same problem. Thread gets responded to by Brad the bot. No resolution then locked. Failures on multiple fronts. 

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.