Cant connect the thermostat to the app

[Aliraza512]

i have accidentally clicked Factory reset settings and  now i cant connect  to the thermostat 

[Jake]

Hey there,

I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Aliraza512]

still having trouble turning it on it shows a phone icon and in the middle there is a home icon  it wont connect nor turn on to his menu 

[Jenelyn_O]

Hi there,

I'm sorry for the delay. I just want to check if you're still having the issue. Please let me know, as I'll be willing to assist you further. 

I appreciate your help, Jake.

Thanks,

Jenelyn

[EmersonB]

Hey everyone,

@Aliraza512, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, Jenelyn and Jake.
 
Regards,
Emerson

[Aliraza512 · Accepted solution]

yes plz give a solution 

[Markjosephp]

Hello Aliraza512,

I wanted to stop by and see how I could help.

Resetting the Nest Thermostat will bring it back to its default settings, as if it were freshly taken out of the box. Adding it back again is needed to configure your system. To better assist you with this, could you please tell us the type of Nest Thermostat you have so we would know where to begin? Also, what are you seeing on its screen?

I'll look forward to your response.

Regards,

Mark

[Aliraza512]

it is the net thermostat E  and  on the screen it shows a phone and there is a home icon on it 

[Markjosephp]

Hi there,

To avoid confusion, is it stuck on a Nest logo? If so, try to press and hold its screen for 10 seconds until it shuts down to refresh. If options do appear, follow the prompt and continue the set-up in the Nest app.

Please let me know if that helps or if the issue still persists.

Thanks,

Mark

[Aliraza512]

its nothing like a nest logo 

there is a phone icon and inside there is home icon on it been stuck there for a week tried restarting still wont turn on 

[Markjosephp]

Hello Aliraza512,

To take a better look at this, could you please share with us a photo of what you're seeing on your thermostat?

I'll look forward to your response.

Regards,

Mark

[Aliraza512]

how do i send photo i dont know reply to the email or 

[Aliraza512]

 

[LarisaL]

Hi there @Aliraza512. Thank you for the picture. Since the thermostat was factory reset you'll need to re-add the thermostat to the app. For that, please remove the Heat Link and if the display still appears in the app, it will also need to be removed. After you remove them from the app, you can start re-adding them by scanning the QR code and you'll have to start with the display. Once the display is added to the app, please add the Heat Link as well. You can find more information on how to add the thermostat in the app, here but you also should have instructions in the Nest app once you start. Let me know how it goes.
Thanks, Larisa.

[OannaCG]

Hi there! Just checking in, did you manage to see the message above? 

[Vladut]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks,