Linking thermostat to new phone

[Jli22]

I successfully installed and connected my nest thermostat to my previous iPhone. This broke and I have a new iPhone. I therefore needed to to connect it to the nest thermostat to the new phone after I installed the app. I followed the steps in the app instructions to add a product that was already installed but rather than displaying the entry key in settings on the thermostat it simply displayed “already connected”. I can not see any info on how to progress beyond this dead end. Can anyone please help?!

[CoolingWizard]

When you got your new phone, you should’ve only just downloaded the Nest app, signed in with the same user email ID and password and everything should’ve been there. You should not have had to reinstall a device unless you used a different user ID and password. The nest app is not keyed to the phone serial number or anything like that. It’s linked to a user ID and password.

[Jhonleanmel]

Hey folks, 

We appreciate your help here, @CoolingWizard.
@Jli22, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Markjosephp]

Hello there,

Thanks for assisting here, Mel.

@Jli22, I'm checking back in — how's it going? Still need our help? Let us know so we can assist you right away.
 

Regards,
Mark

[Jli22 · Accepted solution]

Thanks very much for your prompt response CW. Re reinstalled the app and as you suggested that all worked without re pairing. Much appreciated and thanks Jh and Mark for following up also. John. 

[Markjosephp]

Hello Jli22,

Awesome! I'm glad to hear that your issue is fixed. We can probably consider this one finished, so I'll close the thread in 24 hours unless I can help with anything else.

Regards,

Mark