12-10-2022 01:54 PM
My town had a power surge and it seems to have compromised my thermostat’s RH connector. The thermostat isn’t reading power where the wire is supplying the appropriate voltage. I’d love to know how to get a replacement as the thermostat itself isn’t defective. I bought it from Lowe’s just about a year ago.
12-14-2022 11:15 AM
Hi Jelauri,
I'm sorry to hear that you're still having an issue with your Nest Themostat. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?
Thanks,
Mel
12-17-2022 01:39 PM
Hi folks,
@Jelauri I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.
Thanks for lending a hand, Mel.
Best,
Emerson
12-18-2022 04:47 AM
Hi. I was actually able to replace the system through Costco where I purchased it.
thanks
12-19-2022 06:45 AM
Hello there,
Appreciate the followup, Emerson.
@Jelauri, Thanks for updating us on what you've done to have it replaced. I wanted to ensure you were good to go. How's your thermostat? Please let us know if you still need help.
Regards,
Mark
12-22-2022 09:54 AM
Hello Jelauri,
I'm checking back in — how's it going? Still need our help? Let us know so we can assist you right away.
Regards,
Mark
12-23-2022 11:34 AM
Hi everyone,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread after 24 hours.
Thanks,
Mel