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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 21965 Views
  • 0 replies
  • 6 kudos

Can’t reconnect thermostat to app

Last night I opened the app to put on the heating and it instantly threw me out. I’ve managed to get back into Google, but my thermostat isn’t there. I’ve tried to add (using the QR code etc) it but it says it’s connected to a account, my husband sti...

Claire008 by • Community Member
  • 1682 Views
  • 10 replies
  • 0 kudos

Resolved! Aux Heat Not Kicking In

My Nest worked great all summer for AC but as Temps dropped I quickly learned that the Aux Heat is not Kicking in at all when needed. I can run the test and force it to work to get the house heated, but the thermostat never turns it on by itself. Ins...

Feenix by • Community Member
  • 10387 Views
  • 11 replies
  • 2 kudos

Flashing Amber Light

Flashing amber light? Wiring is good - oil furnace, red wire and white wire. Have the latest version of the Nest App installed on Samsung Galaxy phone. Have tried everything in the troubleshooting guides from everywhere! Have tried charging the unit....

RJHudson by • Community Member
  • 1477 Views
  • 10 replies
  • 0 kudos

Missing key code

My existing 3rd generation learning thermostat has no key code on the base and I cant find an "Account" setting under settings. How can I get the key please to connect with my Android phone app?

in2connect by • Community Member
  • 1107 Views
  • 6 replies
  • 0 kudos

Nest won’t trigger on set temperature

My nest cool was set to 78. Nest current temperature showed 79 however it didn’t trigger the AC on. Is that normal? Other thermostats certainly trigger AC on immediately after the temperature drops below the set cooling.

Heatlink not working. Only powering up through direct USB connection.

No heating from today. Thermostat powering up and connecting to heatlink when heatlink connected to USB. If no USB to heatlink, no lights on. Heatlink says manual but boiler not coming on.BOiler is working (hot water working. It is not connected to h...

WP1 by • Community Member
  • 380 Views
  • 1 replies
  • 0 kudos

Another case of Nest not talking to boiler

I've read many threads and answers on the topic, but nothing worked for me. Here is some background, along with what I have tried: We have radiant heat and I had turned the thermostats off for the summer (since we don't have AC). When I tried to turn...

TheFrog by • Community Member
  • 837 Views
  • 4 replies
  • 0 kudos
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