cancel
Showing results for 
Search instead for 
Did you mean: 

Need Nest base replacement

Jelauri
Community Member

My town had a power surge and it seems to have compromised my thermostat’s RH connector. The thermostat isn’t reading power where the wire is supplying the appropriate voltage. I’d love to know how to get a replacement as the thermostat itself isn’t defective. I bought it from Lowe’s just about a year ago. 

6 REPLIES 6

Jhonleanmel
Community Specialist
Community Specialist

Hi Jelauri,

I'm sorry to hear that you're still having an issue with your Nest Themostat. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

Ebedia
Community Specialist
Community Specialist

Hi folks,

 

@Jelauri I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

 

Thanks for lending a hand, Mel.

 

Best,
Emerson

Jelauri
Community Member

Hi. I was actually able to replace the system through Costco where I purchased it. 
thanks 

Markjosephp
Community Specialist
Community Specialist

Hello there,

 

Appreciate the followup, Emerson.

 

@Jelauri, Thanks for updating us on what you've done to have it replaced. I wanted to ensure you were good to go. How's your thermostat? Please let us know if you still need help.

 

Regards,

Mark

Hello Jelauri,

 

I'm checking back in — how's it going? Still need our help? Let us know so we can assist you right away.

 

Regards,

Mark

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread after 24 hours.

Thanks,
Mel