Nest thermostat is defective

[Kureshu]

Just had a professional hvac confirm my “new” nest thermostat is defective.  Any one know how I can return it for a refund?  Purchased thru my electric provider.

[CoolingWizard]

Contact your electrical supplier that provided you the Nest thermostat. Since you received it from and third party, the third party needs to replace it.  

[Markjosephp]

Hello folks,

I wanted to ensure that everything was covered here.

Thanks for assisting, Ken.

@Kureshu, I'm checking in to see if you had a chance of reaching out to your utility company to have your Nest thermostat replaced. Also, could you please tell us more about what happened? Let us know if you need more help so we can assist you right away.

Regards,
Mark

[Markjosephp]

Hi Kureshu,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

[Markjosephp]

Hello Kureshu,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Thanks,

Mark