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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
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  • 5 kudos

Thermostat

My nest thermostat has worked just fine for the last year and it has now decided to quit charging. I have read everything I can find to trouble shoot and the only thing that works is taking it off it’s base and using a USB cord. When replacing it to ...

Lgholmes by • Community Member
  • 135 Views
  • 0 replies
  • 0 kudos

W5 error code nest learning thermostat

I keep getting a W5 code error and I have done every reset possible I have remove the app from my phone I remove the thermostat from the app after resetting it can’t ever seem to find a Wi-Fi network I have Xfinity Wi-Fi and I do not have any safetie...

Bkeller21 by • Community Member
  • 162 Views
  • 0 replies
  • 0 kudos

Unable to control hot water

Since moving into our new home, I have not been able to control hot water through the Nest thermostat that we inherited when we moved in.The previous owner has confirmed that she used to be able to control both heating and hot water through this same...

dwmitten by • Community Member
  • 158 Views
  • 0 replies
  • 0 kudos

Google Nest and Google Hub for hot water control

Have a Google Nest controlling my Central Heating and Hot Water. Then I installed a Google Hub that allows me control the Central Heating Thermostat via voice commands. But it looks like I cannot control the Hot Water via voice command. Is this corre...

Nest not recognising phone location

Hi,The nest home/away assist is indicating that it isn't getting location information from my phone. Location settings look OK in Google, as per instructions, and it is set up to be used for home/away assist in nest app so I'm at a loss as what to do...

ptomo75 by • Community Member
  • 276 Views
  • 1 replies
  • 3 kudos

Thermostat temperature control

My learning nest thermostat is behaving as if I am at home even when I’m away for a few days. Please advise how to fix this problem. I would like it to hold a temperature of 60° 24/7. Nest help says that learning thermostats cannot be put on a hold t...

Does not switch properly between sensors

I have an extra sensor that the system switches to at night and then back to main in the morningThe weird issue is, that the app and the thermostat are showing that it switched and the heating is working on the scheduled sensor, but in reality, it se...

Sergeyd by • Community Member
  • 128 Views
  • 0 replies
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Nest thermostat e, CUSTOMER SERVICE EMAIL PLEASE

Can someone please give me the email address to contact the thermostat team, i have a brand new nest thermostat that doesn't turn on! i tried all the troubleshooting, so frustrating as i have a new baby in the house and trying to keep temperature saf...

ssmiley89 by • Community Member
  • 264 Views
  • 0 replies
  • 0 kudos

Will Nest work with old boiler + radiators + manual valves?

So I have this old 2005 Vaillant turboMAX plus 800 boiler and radiators with manual valves.Was wondering whats the easiest way for me to get on Nest without replacing everything.Is there a way to maybe radiator valves for some smart valves and make N...

Leito by • Community Member
  • 135 Views
  • 0 replies
  • 0 kudos

Unable to reconnect to WiFi

Hi, I'm unable to reconnect to WiFi on a NEST Learning thermostat following a W5 message. WiFi ok on all other devices, I've restarted / reset the NEST Thermostat, and the WiFi.What should I do next?Phil

Phil1865 by • Community Member
  • 174 Views
  • 0 replies
  • 0 kudos
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