01-18-2023 11:16 PM
Nest not connected to internet and I am unable to unlock it with any of the pins I’ve used. Is there a way to reset it so I can unlock it?
01-21-2023 12:43 PM
To resolve this you'll need to reset it using a computer.
If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.
01-23-2023 08:33 PM
Ok! Will check this tomorrow.
01-24-2023 11:28 PM
I have tried two different laptops but have not had any luck. I will see about finding a different cable I guess.
01-27-2023 07:01 PM
01-30-2023 07:18 PM
Hi rmrmrmrm,
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
01-31-2023 07:23 PM
Hi rmrmrmrm,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward
02-01-2023 07:13 AM
Hi Edward, I am out of town for a bit so unable to check. I was not able to connect to my laptop though.
02-01-2023 07:55 AM
Hello there,
Thanks for letting us know, @rmrmrmrm. We'll leave the thread open for a few more days until you get home to try the steps again. But please don't hesitate to give us a shout if you need more questions, and we'll look forward to your response on how it goes.
Thanks for assisting, Edward.
Regards,
Mark
02-05-2023 11:00 AM
Hey there,
I'm checking back in — how's it going? Have you had a chance to connect your thermostat to a computer? Let us know so we can assist you right away.
Thanks,
Mark
02-06-2023 02:21 PM
Hello rmrmrmrm,
It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.
Regards,
Mark