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No wifi and unable to unlock

rmrmrmrm
Community Member

Nest not connected to internet and I am unable to unlock it with any of the pins I’ve used. Is there a way to reset it so I can unlock it?

10 REPLIES 10

David_K
Platinum Product Expert
Platinum Product Expert

To resolve this you'll need to reset it using a computer.

  1. Connect the Nest Thermostat display via USB to a computer.

  2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).
  • If the Nest drive will not mount: Restart the thermostat and the computer.
  • If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
  • If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

rmrmrmrm
Community Member

Ok! Will check this tomorrow. 

rmrmrmrm
Community Member

I have tried two different laptops but have not had any luck. I will see about finding a different cable I guess. 

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@David_K, thanks for the help!

 

@rmrmrmrm, how's it going with your Nest Thermostat? Were you able to try a different cable?

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi rmrmrmrm,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 
 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi rmrmrmrm,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward

rmrmrmrm
Community Member

Hi Edward, I am out of town for a bit so unable to check. I was not able to connect to my laptop though. 

Markjosephp
Community Specialist
Community Specialist

Hello there,

 

Thanks for letting us know, @rmrmrmrm. We'll leave the thread open for a few more days until you get home to try the steps again. But please don't hesitate to give us a shout if you need more questions, and we'll look forward to your response on how it goes.

 

Thanks for assisting, Edward.

 

Regards,

Mark

Hey there,

 

I'm checking back in — how's it going? Have you had a chance to connect your thermostat to a computer? Let us know so we can assist you right away.

Thanks,

Mark

Hello rmrmrmrm,

 

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Regards,
Mark