No wifi and unable to unlock

[rmrmrmrm]

Nest not connected to internet and I am unable to unlock it with any of the pins I’ve used. Is there a way to reset it so I can unlock it?

[David_K]

To resolve this you'll need to reset it using a computer.

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

[rmrmrmrm]

Ok! Will check this tomorrow. 

[rmrmrmrm]

I have tried two different laptops but have not had any luck. I will see about finding a different cable I guess. 

[EdwardT]

Hi folks,

@David_K, thanks for the help!

@rmrmrmrm, how's it going with your Nest Thermostat? Were you able to try a different cable?

Thanks,

Edward

[EdwardT]

Hi rmrmrmrm,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 
 

Thanks,

Edward

[EdwardT]

Hi rmrmrmrm,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[rmrmrmrm]

Hi Edward, I am out of town for a bit so unable to check. I was not able to connect to my laptop though. 

[Markjosephp]

Hello there,

Thanks for letting us know, @rmrmrmrm. We'll leave the thread open for a few more days until you get home to try the steps again. But please don't hesitate to give us a shout if you need more questions, and we'll look forward to your response on how it goes.

Thanks for assisting, Edward.

Regards,

Mark

[Markjosephp]

Hey there,

I'm checking back in — how's it going? Have you had a chance to connect your thermostat to a computer? Let us know so we can assist you right away.

Thanks,

Mark

[Markjosephp]

Hello rmrmrmrm,

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Regards,
Mark