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Restarting after a factory reset

Albeet
Community Member

I did a factory reset and can't find the device using the app.  The app keeps asking for the code, but the device doesn't display a code.  It only displays "continue setup in the google home app" in English and Spanish.

2 ACCEPTED SOLUTIONS

davidking
Gold Product Expert
Gold Product Expert

If you're being prompted to setup in the Google Home app, that means you have Nest Thermostat (2020).

Try these steps:

  1. Open the Google Home app.
  2.  In the upper left corner, tap Add + > Set up device > New devices > Choose a home.
  3. The app will search for devices that you can add. If it doesn't find your thermostat, select Thermostat > Nest Thermostat.
  4. Scan the QR code on the back of your Nest Thermostat display. It is not displayed on the screen.

You can also tap "continue without scanning" and enter the code on the back of the thermostat display.

For more detailed instructions, click here.

View solution in original post

Albeet
Community Member
4 REPLIES 4

davidking
Gold Product Expert
Gold Product Expert

If you're being prompted to setup in the Google Home app, that means you have Nest Thermostat (2020).

Try these steps:

  1. Open the Google Home app.
  2.  In the upper left corner, tap Add + > Set up device > New devices > Choose a home.
  3. The app will search for devices that you can add. If it doesn't find your thermostat, select Thermostat > Nest Thermostat.
  4. Scan the QR code on the back of your Nest Thermostat display. It is not displayed on the screen.

You can also tap "continue without scanning" and enter the code on the back of the thermostat display.

For more detailed instructions, click here.

Albeet
Community Member

Solved

aatienza
Community Specialist
Community Specialist

Hey Albeet,

 

Appreciate the help, davidking. I'm dropping by to ensure if everything is covered here. Hope that sheds some light on the issue.

 

Thanks,

Archie

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Best, 

Melba