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Thermostat no longer available from different router

Slyngang
Community Member

Nest thermostat more than 30 days offline. I have no direct access to my home internet or thermostat - out of country. How do I regain access to remote control of my thermostat (no one home who can do this)? Thanks!

10 REPLIES 10

CoolingWizard
Silver Product Expert
Silver Product Expert

If the router and thus the WiFi SSID has changed in the home the nest thermostat is in, You will need to go to the nest thermostat and reconfigure the Network Settings in order to get the Nest thermostat back online.  

Ken, The AC Cooling Wizard 

NestPro and HVAC company owner

Hi. Thanks for your reply. I feel that I did not provide sufficient detail. I am working from a router in a different country from the location of the thermostat. I need to be able to control it, but the 30 day limit has expired since I last used the remote control of the system. 

CoolingWizard
Silver Product Expert
Silver Product Expert

It does not matter what location you are at with the Nest app as long as it has access to the Internet. If you cannot access the remote thermostat because it is not connected to a local area network where it’s located at. The nest must be connected to a Wi-Fi net work in order to reach it from a remote location no matter where you’re at and that’s where your problem is at the other end where the nest is located at. If on the other hand, the country you have is filtering traffic, and won’t let the nest signal. go out of your location that’s a different type problem. 

NestPro and HVAC company owner

Hey folks, 

We appreciate your help here, CoolingWizard.
Slyngang, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Hi Mel. Unfortunately, I believe that the thermostat is off-line at the point of origin. I will likely have to wait until someone can physically get it back on-line so I can have access to the thermostat. Thanks all. 

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in with you, and ensure everything is good to go from here. Pleaes let me know if you are still having any trouble, as I would be happy to take a closer look.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours. 

 

Best regards,

Jake

Rswim
Community Member

No problem. Thank you. I have replied to you and others at Google directly, from your email. It did not work. I solved the problem by asking someone to login in to the modem at the location of the thermostat. It worked. I now have access to the thermostat via remote. Thanks

Ebedia
Community Specialist
Community Specialist

Hello folks,

@Rswim thanks for getting back to us and for sharing with us what you've done to resolve the issue. Also, we're glad that it's resolved now. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

 

I appreciate the help, Jake, Ken and Mel.

Regards,
Emerson