cancel
Showing results for 
Search instead for 
Did you mean: 

Will not Connect to my new Wi-Fi

Amor4
Community Member

I changed my wifi n now I don’t know my pin code 

4 REPLIES 4

davidking
Gold Product Expert
Gold Product Expert

In that case, try these steps:

  1. Connect the Nest Thermostat display via USB to a computer.

  2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).
  • If the Nest drive will not mount: Restart the thermostat and the computer.
  • If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
  • If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

We appreciate your help here, davidking.

 

Amor4, I'm jumping in to ensure you're all good. Have you had the chance to try the suggested steps provided above?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey Amor4, 

 

Checking back in — how's your thermostat now? Still need our help?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba