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My doorbell doesn't ring most of the time

gogal
Community Member

I have a Nest doorbell and it does do live and video records but the doorbell itself doesn't ring 95% of the time. My son is having the same issue. Both are in covered front porches.

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@gogal

Do you have a Google Nest Hello Doorbell that is a couple of years old? Is it by any chance going offline for a minute whenever the doorbell is pressed?

If so, you may have the same failing internal battery affecting many other customers. The only workaround is to turn off the "Indoor chime" option, turn on the "Visitor announcements" option, and purchase a Nest Hub or Nest Mini.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...

View Recommended Answer in original post

12 REPLIES 12

MplsCustomer
Bronze
Bronze

@gogal

Do you have a Google Nest Hello Doorbell that is a couple of years old? Is it by any chance going offline for a minute whenever the doorbell is pressed?

If so, you may have the same failing internal battery affecting many other customers. The only workaround is to turn off the "Indoor chime" option, turn on the "Visitor announcements" option, and purchase a Nest Hub or Nest Mini.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Checking in — did you get a chance to try the suggested steps shared by MplsCustomer? If so, how did it go? Let me know if you need anything else.


Thanks for the help, MplsCustomer.

 

Best,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

 

Thanks,

Archie

gogal
Community Member

No, it still isn't ringing but I am able to get a video from it so guess I'll keep it until it totally dies. I sure am disappointed in it though.

janthadeus
Community Specialist
Community Specialist

Hello gogal,

 

I'm sorry you're still having trouble with this. Let’s sort this out — a few questions: what type of doorbell do you have? What’s the status light? Also, is the Quiet Time feature off in your Nest or Google Home app?

 

Thanks,
JT

gogal
Community Member

I looked in "about" and it just says Nest Doorbell (wired). No quiet time is enabled in the Google Home App. Sorry I'm not more tech savy but I appreciate your help.

janthadeus
Community Specialist
Community Specialist

Hey there,

 

Thanks for your patience. We appreciate you checking that for us. Try restarting your doorbell this time.

 

Here’s how:

 

  1. Insert the release tool into the hole at the bottom of your doorbell to remove it from its base. You can also use a paper clip or thumbtack.
  2. Use the release tool to hold down the button at the back of your doorbell for about 10 seconds. Your doorbell will restart.
  3. If restarting your doorbell doesn’t work. Perform a factory reset.

Tip: Don’t unscrew the wires attached to the back of your doorbell.

 

Let us know how it goes.

 

Best,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

 

Thanks,

Archie

gogal
Community Member

Thank you so much for following up but I don't have an idea what the release tool is 😬 and will have to ask my son to come and look at it. He has a two year old, so his time is limited. I do thank you for trying to help and will post any resolution.

aatienza
Community Specialist
Community Specialist

Hey gogal,

 

No worries! Let us know if you still need our help.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

Thanks,

Archie

Princesss
Community Specialist
Community Specialist

Hello there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess