08-22-2022 12:17 PM
My Nest Guard, which has an active cell backup plan, is saying no cell backup. My account is up to date. How can I fix this?
08-22-2022 12:35 PM
I restarted, and the error is back
08-30-2022 05:24 PM
Hi folks,
It's me again. I want to make sure you're all good — how did the steps go?
Regards,
JT
08-31-2022 06:51 PM
Hi folks,
Just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
Best,
JT
09-05-2022 03:28 PM
Hey folks,
We’ve duplicated your thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.
Regards,
JT
09-04-2022 04:17 PM
Hi folks,
It's me again. I want to make sure you're all good — how did the steps go?
Regards,
JT
09-04-2022 06:30 PM
Not good. Still have no
service.
08-22-2022 05:29 PM
Mine has been doing this on and off for weeks now. Some nights it's fine, some it says no cell backup.
08-27-2022 04:35 PM
Hi folks,
Thanks for visiting the Community. i'm sorry to hear that and for the delayed response. Let's get this sorted — where does your Nest Guard currently sit? Is it near a window or far from a window? Also, when did the issue start?
Try the troubleshooting steps here:
Let me know how it goes.
Thanks,
JT
08-31-2022 06:59 PM
I tried these steps in a different thread. Nothing I have done has fixed it. I have had this Guard for years in the same location with no issues. The cell disconnect happens to me intermittently. For example, for hours during the day it will say it has no cell service and then work that night or vice versa. Really seems like a bug in the system somewhere.
08-31-2022 08:01 PM
Hi Vitti,
Got it, thanks for your efforts. Try to factory reset your Nest Guard then let me know if that helps.
Best,
JT
09-04-2022 06:37 PM
09-05-2022 10:29 AM
Done