Thanks for sharing all the details about the issue.
We understand this issue has been happening for quite some time now, but rest assured that our team is aware of this and looking into this issue at hand. Please try to plug in the device to a different power outlet, then attempt a reset.
If unresolved, perform the workaround below:
Put your device to recovery mode:
If the above steps don't work, please reach out to us to get immediate support on this link: https://bit.ly/3adTfGB
From what I can tell, the only solutions are:
#1. Go through a million hoops with Google and have them send you a new Home Hub.
#2. Go buy a new one, or
#3. Trash their ecosystem and move on to another.
It appears Google believes the second option will be the most common - hence, they don't appear to care about satisfying customers with this issue.
Just my assessment after trying to work with them to solve my problem. Having said that, I am coming closer every day to choosing option #3.
Hi - Was there any resolution to this. Mine only last night has gone to the infamous G Screen.
I’ve followed the resetting advice and different power outlets and nothing seems to have worked. I too have the Gen 1 Google Hub. Which I purchased directly from Google almost 2yrs ago.
I appreciate you taking the time to try and troubleshoot your device. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 0-9722000031703.
Hello @KAYT04 and @Leo
Thanks for reaching out. I am sorry to hear that the support team was unable to resolve your issue.
The support team are the only people who can make decisions on cases and have a more in-depth view of this issue.
For future reference the Google Nest Hub (2nd gen.) is only supported in:
Please let me know if you have any other questions or concerns. If you have any other questions regarding this issue or your case, please contact the support team. Thank you!
Thanks for reaching out. I looked into your issue and saw that you contacted Google Support on September 28, 2021 regarding this issue. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 6-5500000031566. Thank you.