09-02-2021 07:28 AM
Hub stuck on g screen factory reset brings it back to g screen. Power off overnight, no change.
Answered! Go to the Recommended Answer.
04-13-2022 03:22 PM
Hey folks,
Thanks for sharing all the details about the issue.
We understand this issue has been happening for quite some time now, but rest assured that our team is aware of this and looking into this issue at hand. Please try to plug in the device to a different power outlet, then attempt a reset.
If unresolved, perform the workaround below:
Put your device to recovery mode:
If the above steps don't work, please reach out to us to get immediate support on this link: https://bit.ly/3adTfGB
Cheers,
Muddi
02-07-2022 01:38 PM
Hi I’m having the same issues and it’s actually really difficult to get in contact with customer support to resolve this issue.
02-22-2022 01:12 PM
03-05-2022 02:57 AM
We too are having this problem stuck on the white G....whats is the solution?
03-05-2022 08:22 AM
From what I can tell, the only solutions are:
#1. Go through a million hoops with Google and have them send you a new Home Hub.
#2. Go buy a new one, or
#3. Trash their ecosystem and move on to another.
It appears Google believes the second option will be the most common - hence, they don't appear to care about satisfying customers with this issue.
Just my assessment after trying to work with them to solve my problem. Having said that, I am coming closer every day to choosing option #3.
12-11-2021 10:01 AM
Hi - Was there any resolution to this. Mine only last night has gone to the infamous G Screen.
I’ve followed the resetting advice and different power outlets and nothing seems to have worked. I too have the Gen 1 Google Hub. Which I purchased directly from Google almost 2yrs ago.
12-16-2021 07:46 PM
contact google and they will organise a replacement.. use online chat.. didn’t take long
01-17-2022 07:04 AM
can you supply the link to google chat. I can’t seem to get to that screen.
01-19-2022 07:32 AM
Not for everyone. Why are they not attending to all these cases. It is the same problem.
01-17-2022 07:03 AM
Funny mine just happened last night also. I’ve had it for years and was fine until last night. Is this a conspiracy? Lol
01-19-2022 07:31 AM
Buy a new hub. Hopefully not Google just in case another poor update.
01-04-2022 05:51 PM
I’m having the same issue as well
02-28-2022 09:56 AM
same issue here ...i hope this gets fixed soon
03-01-2022 03:49 AM
I’m having the same issue -and can not get contact google as it keeps sending me to community pages and forums. 😞
03-23-2022 11:02 AM
I’m having the same issue!
09-19-2021 08:58 AM
Have the same problem, hub is stuck on the 'G' screen and factory reset/recovery mode is not working. Kindly get back to me as soon as possible
09-30-2021 03:34 PM
Hi CommunityG,
I appreciate you taking the time to try and troubleshoot your device. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 0-9722000031703.
11-13-2021 07:35 AM
Having the same problem with screen frozen on G
12-03-2021 11:09 PM
my screen is also stuck at g( grey screen) i did rebooting and recovering but still nothing happens, please help me out
12-15-2021 10:23 PM
Same problem as above. Have tried factory reset & recovery mode. Problem just started earlier tonight 12/15/21
12-16-2021 06:08 AM
You need to contact Google on the online chat. Has taken about an hour but they are sending a replacement hub out
12-16-2021 09:52 AM
Done that over several days and "The team is looking into it." Last was too come here and fill out a form.
12-25-2021 11:24 AM
Hi there,
did you get a solution or are you getting a new unit?
10-24-2021 02:54 AM
Hello I can't log a Cass cos I'm in South Africa and have the same problem with my Google display, factory reset did not work
10-24-2021 06:37 AM
Hi. I contacted Google support and they didn't want to replace mine because I am from SA as well.
12-16-2021 08:53 AM
Figured the device was just old so I bought a new one. But seems we all had the same problem around the same time frame
12-25-2021 11:23 AM
Hi there did you come right with google? As the units are sold here locally
10-26-2021 02:22 PM
Hello @KAYT04 and @Leo
Thanks for reaching out. I am sorry to hear that the support team was unable to resolve your issue.
The support team are the only people who can make decisions on cases and have a more in-depth view of this issue.
For future reference the Google Nest Hub (2nd gen.) is only supported in:
Please let me know if you have any other questions or concerns. If you have any other questions regarding this issue or your case, please contact the support team. Thank you!
01-02-2022 07:14 AM
Mine doing this same thing. How do I open a case?
Thanks
12-26-2021 09:56 AM
try to factory reset your device and unplug it after the reset is complete. Wait a few minutes before plugging it back in.
01-01-2022 01:44 PM
Mine just started doing this today, factory reset didn't help. Left it unplugged for 10 minutes but it's still stuck on the G screen
01-03-2022 07:29 AM
Have the same problem, hub is stuck on the 'G' screen and factory reset/recovery mode is not working. Kindly get back to me as soon as possible
09-19-2021 09:00 AM
Have the same problem, hub is stuck on the G screen and factory reset/recovery mode is not working. Kindly get back to me as soon as possible
09-30-2021 03:37 PM
Hi CommunityG,
Please refer to my original post to your first comment. Thank you.
12-28-2021 05:33 AM
Please start a case for me too. I have tried all recovery step too.
10-19-2021 07:49 PM - edited 10-19-2021 07:50 PM
I've tried the recovery mode more than 20 times with no luck.
Not sure what to do as my nest hub is over 1.5 year old.
10-20-2021 09:27 AM
Hello @frank_fernandes
Thanks for your message. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 5-8400000031492.
12-12-2021 12:49 AM
I am having the same problem
can you post a reply of how to fix it on this thread
09-26-2021 08:34 PM
I am encountering the same too. It was still working fine the day before. Tried reset/recovery step mentioned and is still the same.
09-30-2021 03:40 PM
Hello alvinyongzx,
Thanks for reaching out. I looked into your issue and saw that you contacted Google Support on September 28, 2021 regarding this issue. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 6-5500000031566. Thank you.
09-27-2021 01:02 PM
Hi,
I have the same issue. Tried Factory Reset / Recovery Mode multiple times. The issue remains. Can you assist please?
Thanks