Thanks for sharing all the details about the issue.
We understand this issue has been happening for quite some time now, but rest assured that our team is aware of this and looking into this issue at hand. Please try to plug in the device to a different power outlet, then attempt a reset.
If unresolved, perform the workaround below:
Put your device to recovery mode:
If the above steps don't work, please reach out to us to get immediate support on this link: https://bit.ly/3adTfGB
I have exactly the same problem as everyone else here and I have tried all the suggestions to fix it with NO luck. I have contacted support and have a case number however I have heard nothing from them. I am so annoyed right now as we use the hub daily to control our household and now we have basically got a brick!!!
Go to Google Support, answer some questions, it will eventually take you to a live chat. The person that helped me was painless. They will ask you some questions and provide you with some potential solutions to try. At the end, they sent me an email asking for some pictures (serial # and receipt) Once i submitted those i received a reply back with a prepaid fedex label to send my unit back. They will send me a new one once my original delivers. My unit is out of warranty and was purchased through a 3rd party retailer. They gave me no gripe at all about this. Maybe I got lucky but the customer service i received was well above expectations and maybe took a total of 20 mins. Too many people complaining on here about how poor the service is and talking about class action lawsuits. Just go online and get to the chat, I'm sure you will be happy with the results.
My hub has woken from the dead guys, keep pulling the power lead in and out of port about 15 times every 3 seconds then finally when it's put in the last time keep pressing and depressing the up, down volume buttons. It seriously worked for me it's worth a go. Let me know if yours works to.
I eventually got mine working today. When I brought it back to factory settings I checked my finger on the top volume button for a few more seconds. It started to work about a minute after that. Worth a try for other people