Hub stuck on grey ‘g’ screen, factory reset not helped

[Tizzle]

Hub stuck on g screen factory reset brings it back to g screen. Power off overnight, no change. 

[Mikew29]

I spoke to support thru chat and am in the same boat

[Frank1]

Hello, my google home hub is stuck on the grey "G" logo and wont factory reset.  I would like it replaced. thank you

[hcchenry]

I am also having this same issue and just tried the factory reset a few times with no luck…what do you recommend please?

[Ac49ers]

This seem like a known bug, no fixed so far.  At least with all the suggestion via google 

[Nathan___]

Same for me. Had my display for 2 years and then suddenly it broke out of my control? This is BS. They won’t replace it for me and I am out the money. Device was perfect before

[SteveMac]

I have exactly the same problem as everyone else here and I have tried all the suggestions to fix it with NO luck. I have contacted support and have a case number however I have heard nothing from them. I am so annoyed right now as we use the hub daily to control our household and now we have basically got a brick!!!

[Jo1NTaz]

Hello

I have the same problem, hub is stuck on the 'G' screen and factory reset/recovery mode is not working. Please help me:(

[donmacquarrie]

Makes me wonder if this was an update that bricked the units.  Google recently had to remove the ability to control volume of speaker groups, due to the Sonos lawsuit.  

[Nathan___]

I think it was the fushia os update

[ferconsigli]

I'm having the same issue on a device that is 17 months old. I've tried everything everyone has already commented and still in the same situation. It's a pity as the hardware is in perfect condition, but completely useless.

[McBadger]

All I can recommend to people is go through the chat help and go through the steps with the helpdesk and get a case.   I just got an email about sending mine unit back to google.

[MavenAZ]

Same issues as well

[Lillyv09]

My Google nest hub is stuck on the G logo.  Any ideas ?? I have tried a factory reset it starts up then gets stuck back on the same screen any idea on how to fix it ? 

[Yoshi]

Having the same problem, big G on a gray screen and reset not working. Just boots back to the gray screen.

[cemokeet]

The suggestions do not work.  Can you raise a case please?

[Jimb1]

Contacted Google support today.  Had to provide serial number via pic.  Replacement ordered.  I have another Google Nest Home Hub and a Google Home Max that both appear to be fine.

[HalChris]

Good afternoon,

I am having the same issue and have attempted to resolve using the instructions  provided. The G is still in the middle of the screen without change. Please assist so I can stop having to physically move to control my smart devices like it’s 2015.

[AD3]

Go to Google Support, answer some questions, it will eventually take you to a live chat.  The person that helped me was painless.  They will ask you some questions and provide you with some potential solutions to try.  At the end, they sent me an email asking for some pictures (serial # and receipt)  Once i submitted those i received a reply back with a prepaid fedex label to send my unit back.  They will send me a new one once my original delivers. My unit is out of warranty and was purchased through a 3rd party retailer.  They gave me no gripe at all about this.  Maybe I got lucky but the customer service i received was well above expectations and maybe took a total of 20 mins.  Too many people complaining on here about how poor the service is and talking about class action lawsuits.  Just go online and get to the chat, I'm sure you will be happy with the results. 

[Emily2007]

Above works if you are from an officially supported country otherwise won't replace it.

[Lawrence]

Yes, I am having trouble as I am from Singapore. Trying to find out which are the supported countries. Tell us so we do not have to waste time contacting Google. 

[Krawl1980]

Factory Reset option appears, but after it reboots my hub goes to the logo "G" screen as well. Is there a way to roll back the update?

[tberti]

Typical customer service. They don't answer anything and give you the runaround. GOOGLE how do I get this fixed? Just give us the answer or tell us where to go that will help us???

[Jimb1]

Do the chat at Google support.

[Lawrence]

Only solution is to ask for a replacement. Just be upfront and let us know what countries are not supported too.

[JamilBarakat]

I do have the same problem, I tried factory reseting with no luck.

[Jim77]

My hub has woken from the dead guys, keep pulling the power lead in and out of port about 15 times every 3 seconds then finally when it's put in the last time keep pressing and depressing the up, down volume buttons. It seriously worked for me it's worth a go. Let me know if yours works to.

[Lawrence]

Nothing works. Google also unable to solve. Thank your lucky stars. Suggest you turn off the automatic update immediately!

[Melkk]

Any solutions for this. Iv tried everything to try rest it but it keeps going back to the G on the screen

[Jfkhookecho]

Same thing happening here. Tried the factory reset stuff many times. This started at least a month ago or more. Just sitting at the “g” screen one day… all day.

[ck666]

I messaged Google through facebook:

https://www.facebook.com/googlenest/

They respond quickly.  Waiting to hear if they will be sending a new one or if there is a solution. 

[Trusk]

Mine is bricked since September and nothing I did helped. It's time to admit that Google screwed us with this update and move on.

[Lawrence]

Same here.

[Melkk]

I eventually got mine working today. When I brought it back to factory settings I checked my finger on the top volume button for a few more seconds. It started to work about a minute after that.  Worth a try for other people

[thatguyic]

What stinks is that I can't even get it to factory reset. It's stuck in a recovery mode loop. Holding reset does nothing..

[Kia]

Google will replace it! Just request a call from customer service. 

[Lawrence]

Don’t work for everyone. Which country are you from?

[Lawrence]

Turm off update immediately to avoid similar issues.

[markymarky]

Having the same problem. Tried all the fixes suggested but nothing works.

[Lawrence]

Wasting everyone’s time. Nothing works as they know the only solution is to replace it.

[LavBernfest]

Hey,

I am having the same issue. And no luck in submitting a claim to Google - the system times out and says request cannot be processed