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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 3993 Views
  • 0 replies
  • 5 kudos

New home

I have just moved into a new home with a Nest thermostat. Since pressing reset so that I could update the WiFi settings I have had no hot water and also unable to connect my phone through the app. It is continuously saying it can’t get an entry key. ...

Chrissim66 by • Community Member
  • 1890 Views
  • 8 replies
  • 0 kudos

Nest Migration to Google with Multiple Homes

I have not yet migrated my Nest Account to Google but am going to do it soon. I have 3 “homes” in Nest. Are there any issues or concerns of which I should be aware before I pull the trigger?

Marslo by • Community Member
  • 1306 Views
  • 3 replies
  • 1 kudos

nest outdoor camera wall fixing replacement

hi, i have purchased a pair of second hand Nest outdoor cameras, and one is missing the magnet fixing and wall mounting plate.Is there anyway i can get a replacement/

dannyboy by • Community Member
  • 711 Views
  • 2 replies
  • 0 kudos

Gmail support

Do google actul care about talking to customers? can not find any kind of live chat or contact number to get hold of them! im trying to recover an old gmail account witch has my purchased games on from play store but the number associated with it is ...

iPhone not available when “ok, google sync my devices”

Hi, I recently had the same issue as this person here: https://support.google.com/googlenest/thread/106672119/iphone-not-available-when-%E2%80%9Cok-google-sync-my-devices%E2%80%9D?hl=enits the exact same problem and not sure how to fix it. I hope the...

MQ by • Community Member
  • 1190 Views
  • 3 replies
  • 1 kudos

Nest app and home app conflict

The presence sensing of my learning thermostat doesn't seem to be working. Within the nest app, when i turn on use phone location, it disables it in the Home app. Within the Home app under presence sensing, it will say "you're using this feature on a...

Aws316 by • Community Member
  • 1413 Views
  • 3 replies
  • 1 kudos

Heat link no power

My heat link has died. No light but power to the heat link. The engineer from the company that fitted it have been out today and it's totally blown. It was originally fitted in January 2020. During lockdown 1 we had to have new thermostat. That didn'...

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