Google Nest Community

ricdros · ‎03-12-2023

I am having the same issue described in https://www.googlenestcommunity.com/t5/Chromecast/Chromecast-with-Google-TV-4k-bricked-after-the-upd...

My ChromeCast with google TV 4K stopped working after firmware update during initial setup.

The TV shows color "G" logo then reboot itself, the light indicator on Chromecast flashes with orange light and it doesn't respond with click/hold on reset button.

I see I should use the form here

I am creating this issue because the form asks for a link where I described my issue

RAFA1968 · ‎03-13-2023

Same problem here s described in the link below. Google replaced the item. That should be the case with mine (less than a year old)!

https://www.googlenestcommunity.com/t5/Chromecast/Chromecast-with-Google-TV-4k-bricked-after-the-upd...

ricdros · ‎03-15-2023

Thanks, I am still waiting for Google to reply

Alex-Hsu · ‎03-19-2023

same problem.
Purchase in June 2022.
It happened once before July 2022, and a new product was replaced.
On March 19, 2023, it happened again.
If you replace it with a new one, you don't know when it will fail again.
I've seen a lot of similar issues on the forums.

ricdros · ‎03-20-2023

I am finally getting a replacement, Thanks for sharing I hope this problem does not repeat with the new device

Jeran · ‎03-22-2023

Thank you for helping out on this thread, RAFA1968 and Alex-Hsu!

Hey there ricdros,

I'm just checking up on this thread, and I'm glad to hear Google will replace that item for you. In that case, do you have any more questions or need any additional help on the forum?

Best regards,
Jeran

ricdros · ‎03-22-2023

Hi Jeran, I don't need anymore help

Jeran · ‎03-23-2023

Hey there ricdros,

No problem at all; thank you for letting me know!

Best regards,

Jeran

Alex-Hsu · ‎03-22-2023

I got an email yesterday that Google would replace me with a new Chromecast.

Google also didn't tell me, what's wrong with the Chromecast.

(It may be related to the firmware version)

I also responded to Google, how to deal with the failure after the warranty expired.

I didn’t get a positive reply.

Let's hope this third Chromecast survives a little longer.

Hope Google can give us an answer.

Thank you for your assistance.

Jeran · ‎03-23-2023

Hey there Alex-Hsu,

That's no good to hear. Hopefully, with enough users talking with Chromecast Support and submitting feedback, the Chromecast engineering team will be able to find out where the issue is. I'm sorry to say that I don't have any developments to share regarding this issue at the moment.

Best regards,

Jeran

Juni · ‎03-27-2023

Hi there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Juni

ricdros · ‎03-27-2023

Hi @Juni ,

I got my replacement, and it is working fine

Jeran · ‎03-28-2023

Hey there ricdros,

Thank you for letting us know! In the event that the Chromecast starts acting up again, and this thread is closed, please feel free to create a new thread.

Best regards,

Jeran

RAFA1968 · ‎03-28-2023

I got a replacement for the bricked one. Fingers crossed it won't happen again. Also bought a second one and one for a family member. Fingers crossed again. Anybody out there who knows what the cause of this problem is?

Jeran · ‎03-28-2023

Hey there RAFA1968,

I'm glad to hear you got your new device! Currently, we aren't too sure what was causing this issue. If you end up running into any issues at all with those new devices, please feel free to create a new thread if this one is locked.

Best regards,

Jeran

Jeran · ‎04-03-2023

Hey there everyone,

Does anyone have any more questions that we can address?

Thank you,
Jeran

Jeran · ‎04-04-2023

Hello everyone,

Does anyone have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Google Nest Community

Chromecast with Google TV 4k bricked after the update during initial setup