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For immediate help, visit the official Google Nest Help Center, where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Charged for return of faulty heat link

Hi if any one can help that would be great.I recently ( 5 days ago) returned a faulty heat link. But according to the email from Google it wasn't returned with the 21 days. At present their is a postal strike (not my fault) and also the email from Go...

Smart TV setup

I'm trying to set up a Vizio smart TV... It starts to look for it and doesn't find it...   

Screenshot_20230109-020519.png Screenshot_20230109-020510.png
Sammyboy by Community Member
  • 676 Views
  • 4 replies
  • 0 kudos

Google doesn’t understand my response

We have a google nest hub and when we ask her a question she will answer our question then she says some people ask me and she wants to know if we would like the answer to that question and when we answer yes, she says “sorry I don’t understand”. Thi...

CSB by Community Member
  • 1554 Views
  • 3 replies
  • 1 kudos

Resolved! Matter gone?

Hey, it seems Matter support is gone for the moment? All my Matter devices in Google Home (Eve devices over Thread) now show as offline and when adding devices the top option Matter is gone Anybody Else?

fabnapp by Community Member
  • 13486 Views
  • 45 replies
  • 1 kudos

Heat Link suddenly stopped working

Noticed a message on Nest thermostat display saying "The power to this thermostat is off" with code (H72). Clicked on Tech Info > Power & battery is showing 3.644V, Vusb =0.01V, Vin = 0.00V. Checked Wi-Fi and still connected. Checked Heat Link and no...

Paulhand by Community Member
  • 565 Views
  • 3 replies
  • 0 kudos

Google Nest

Hello Everyone, my friend and I are trying to reset our Google nest, so far everything was working except now. We need to set up wan settings but we don’t know where we can find these informations DHCP or STATIC IP Ip adress subnet mask internet gate...

Sandra10 by Community Member
  • 811 Views
  • 4 replies
  • 0 kudos

Change the term "meeting" when entering a calendar event

Hi there, I've recently set up my google calendar to sync with my nest mini and I am trying to optimise the way I use it within my PT business. So far I have integrated with my work booking system which is good - but when I try and make an appointmen...

epicwinpt by Community Member
  • 645 Views
  • 3 replies
  • 0 kudos

Netgear ac750 extender

Am I able to connect a Netgear AC750 Wifi Range Extender to my Google WiFi mesh system? If so I am NOT figuring it out! Thanks for any info!!

Vandyfan10 by Community Member
  • 2732 Views
  • 8 replies
  • 0 kudos

Routines: How to replace a device but keep routines?

How do I replace a device that has broken but keep the many routines I set up for it working with the replacement? Possible?I have a smart switch that burnt out. In the Google Home app, I can’t find a way to do this.I tried: Giving the new device the...

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